The Heights Emergency Room
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The facility failed to diagnose a case of whooping cough.
Nurse exhibited unprofessional and rude behavior toward the patient.
Negligent medical care and unprofessional staff behavior at emergency room.
Doctor refused to provide requested medication for leg pain
excessive billing and unprofessional staff conduct during emergency care
Inadequate medical equipment and incorrect diagnostic records provided to patient.
Medical staff provided inappropriate treatment and demonstrated unprofessional conduct.
unprofessional staff used personal phone for medical examination and long wait times
Staff displayed unprofessional behavior and incompetence during medical procedures.
Medical staff failed to perform necessary diagnostic tests for patient condition
Doctor recommended medication contraindicated by the patient's kidney disease.
receptionist failed to validate insurance causing dangerous delay in emergency care
Business reply on Google
Hi Dawn, Thank you for sharing your experience. We are looking into this and will address all necessary issues to always work to provide the best service. We apologize for any inconvenience you may have experienced. But you left, and had time to go to another healthcare professional. How to decide to use our facility. If your current medical issue could be handled by your doctor but his office is closed we recommend utilizing an urgent care, like CareNow Urgent Care, Nextcare Urgent Care or Concentra Urgent Care. If you believe you need to go to the hospital emergency room we are an excellent alternative, even for a heart attack or stroke or difficulty breathing. If you believe your doctors office could handle your current issue we suggest you go to an urgent care. If you believe you need a hospital emergency room you can report to our facility.
Misleading billing information and unprofessional handling of medical documentation.
Excessive wait time for emergency room admission
Delayed triage assessment and incorrect hospital address provided by staff
Business reply on Google
Thank you for sharing your positive experience at our facility. We are delighted to hear that you found our services to be fast, friendly, and effective in addressing your situation. Providing excellent care to our patients is our top priority, and we are thrilled to hear that we were able to meet your expectations. Your kind words and two thumbs up mean a lot to us, and we are grateful for your feedback. We are pleased to have played a part in improving your health and well-being. If you ever need our services in the future, we are temporarily closed but will reopen please do not hesitate to reach out. We look forward to serving you again and continuing to provide you with the high-quality care you deserve. Thank you for choosing our facility and for taking the time to share your positive experience with us. Best regards
Medical staff failed to diagnose a serious heart condition
Unreported facility fees charged directly to patient instead of insurance
Business reply on Google
The logic fallacies in the statement are as follows: 1. Hasty Generalization: The person assumes that because they were charged a higher facility fee than others, it must be an unfair practice. However, they only base this conclusion on their own experience and the reviews of a few others, which may not be representative of the entire situation. 2. False Cause: The person assumes that the new facility fee was not reported to their insurance company because they hadn't met their deductible. However, there is no evidence provided to support this claim, and it is possible that there could be other reasons for the fee not being reported. 3. Sweeping Generalization: The person states that the ER cannot handle the same kinds of things as many hospital ERs/trauma centers. While this may be true in their specific case, it is a broad generalization to apply to all ERs.
The facility demanded an upfront deductible payment not previously required.
Business reply on Google
Please share with your friends-“How to decide to use an Emergency Room” If the urgent care was more appropriate we are pleased that you received good service at Memorial Urgent Care. This is an Emergency Room Facility, not an urgent care. Text me with questions Dr Bob Phelan MD 915-261-6040 If your current medical issue could be handled by your doctors office but the office is closed, we recommend you utilizing an urgent care such as CareNow Urgent Care, Nextlevel Urgent Care or Concentra Urgent Care, Methodist Urgent Care or Texas Childrens Urgent Care, or City Doc Urgent Care. If you believe you need to go to the hospital emergency room, our ER is an excellent alternative, for broken bones that need to be set or splinted, abdomen pain, chest pain, a heart attack, a stroke or difficulty breathing (asthma, COPD, Bronchitis, pneumonia). If you need care for COVID started immediately we can evaluate you for co infections and start treatment. If you believe your doctors office could handle your current issue we suggest you go to an urgent care. If you believe you need a hospital emergency room you can report to our Emergency Room facility. We have a pharmacy, radiology department with
Front desk staff refused care for a patient with airway swelling.
Business reply on Google
Thank you for taking the time to share your experience at our EMERGENCY ROOM facility. We understand that dealing with an allergic reaction can be a stressful situation, and we apologize for any inconvenience or concern you experienced during your visit. While we strive to provide exceptional care to all our patients, we acknowledge that there are times when mistakes happen. Insurance verification can sometimes present challenges, and it seems that our front desk personnel faced difficulties in this particular instance. We take this feedback seriously, and we will use it as an opportunity to improve our staff's training and ensure that similar incidents IF THEY HAPPENED are avoided in the future. We genuinely care about the well-being and safety of our patients, and any lapse in judgment or dismissiveness is not indicative of our values or the level of care we aim to provide. We appreciate your understanding that there are two sides to every story, and we assure you that we will address this matter internally. Regarding your mention of being a healthcare professional yourself, we understand that your background knowledge adds an extra layer of concern in situations like these, and
Inadequate medical equipment and delayed care caused an incorrect diagnosis.
Business reply on Google
We handle pregnancy cases daily, we delivered a baby last month, we have on site OB Gyn Ultrasound. All of the physicians are trained in Ultasound. The above review is full of miss information and ranting lies which have no business being stated in a public form like this. We can not locate this “Ass-Ashish” in the medical records. We do not confirm insurance over the phone like you stated. This review is total BS. Lets go “Asshish” “Brandon”