The Juicy Crab Jacksonville
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times at the front desk due to understaffing.
Business reply on Google
Thank you for sharing your experience and feedback with us. We understand how important efficient service is and regret that your visits have been marked by long wait times and frustration at the front desk. Your observations about staffing and customer service are valuable, and we appreciate you taking the time to let us know about your concerns.
Excessively loud music prevented conversation and forced an early departure.
Business reply on Google
Thank you for sharing your experience and for your honest feedback. It’s disappointing to hear that the noise level from the DJ affected your visit and made it difficult to enjoy your meal with friends. Your comments about the atmosphere and the impact it had on your dining experience are truly appreciated, as they help highlight areas where we can improve.
DoorDash order arrived with missing items and poor quality food.
Business reply on Google
Thank you for sharing your feedback, Briana. We're sorry to hear about your recent experience with your DoorDash order and that the food did not meet expectations. Your comments are important to us, and we appreciate you bringing this to our attention.
Server experienced significant confusion and delays in processing the order.
Business reply on Google
Thank you for sharing your detailed feedback about your recent visit. It’s great to hear that you found Nora to be sweet, and we appreciate your patience and understanding throughout your dining experience. Your comments about the service you received are very helpful, as they highlight areas where we can work to improve. Thank you again for taking the time to let us know about your experience.
The snow crab legs were dirty and the food was overcooked.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your recent takeout experience did not meet expectations, especially given your enthusiasm to try something new with your partner. Your comments about the quality of the food are concerning, and we understand how disappointing this must have been. We value all feedback as it helps us strive to provide a better experience for our guests.
Poor customer service, overcooked food, and unprofessional staff behavior.
Business reply on Google
Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experiences and the concerns you raised regarding both our service and food quality. Your comments are taken seriously and help us understand where guests feel improvements are needed.
Incorrect billing charges and poor service from the waitstaff
Business reply on Google
Thank you for sharing your experience and providing detailed feedback. It’s truly important to hear from guests about their visits, as it helps highlight areas where we can improve. We regret that your time at The Juicy Crab Jacksonville did not meet your expectations, especially regarding the service and billing confusion. Your comments about the wait to be seated, order changes, and cleanliness are taken seriously. We understand how frustrating it must have been to deal with these challenges during your meal. Thank you again for bringing this to our attention.
Customer waited three hours for food without staff acknowledgment or apology.
Business reply on Google
Thank you for sharing your detailed feedback and for taking the time to describe your experience. Your perspective as both a customer and a fellow business operator is truly appreciated, and it’s disappointing to learn that your visit on Valentine’s Day did not meet your expectations. Your comments regarding communication, wait times, and acknowledgment during busy periods are important, and they help highlight areas where guest experience can be improved. Thank you again for bringing this to our attention.
Unsanitary food contamination and incorrect, poor quality order fulfillment.
Business reply on Google
Thank you for taking the time to share your experience. It’s very concerning to hear about the issues you encountered with your order, from the quality of the crawfish and sides to the accuracy and portion size. Your feedback is important and helps highlight areas where we can improve. We understand how frustrating it must have been to receive multiple incorrect and unsatisfactory orders, and we appreciate you bringing these details to our attention.
Order not received and refund denied after long wait
Business reply on Google
Thank you for sharing your experience and feedback. We understand how disappointing it must have been to wait so long for your order and not receive your food as expected. Your comments about the communication and timing issues are taken seriously, and we regret that your visit did not meet the standards we strive to uphold.
excessive wait time and lack of service from the waitstaff
Business reply on Google
Thank you for sharing your experience and feedback. We’re sorry to hear about the long wait times and that you did not feel acknowledged during your visit. Your comments about the seating process and service are truly appreciated, as they help us understand where we can improve. Thank you for giving us a try, and for recognizing the host’s pleasant attitude despite the busy atmosphere.
customers left after waiting twenty-five minutes without being served by staff
Business reply on Google
Thank you for sharing your experience and for recognizing the efforts of our hostess. We’re truly sorry to hear about the wait and lack of service you encountered during your visit, especially with a little one in tow. Your feedback is appreciated and helps us better understand where we can improve.
excessive wait times for food and poor service from staff
Business reply on Google
Thank you for taking the time to share your detailed feedback. It’s truly disappointing to hear about your family’s recent experience and the long wait times you encountered. Your comments about the appetizers, service, and overall visit are taken seriously, as providing a positive and enjoyable dining experience is very important. Your feedback helps highlight areas where improvement is needed, and it’s valued by our team.
Poor service and unsanitary conditions throughout the restaurant.
Business reply on Google
Thank you for sharing your detailed feedback and for bringing these concerns to our attention. Your experience does not reflect the standards we strive to maintain, and we understand how important both cleanliness and attentive service are to our guests. Hearing from someone in the service industry especially highlights the importance of these issues. Your comments will be shared with our team to help us identify areas for improvement.
customers were ignored by staff and left due to poor service
Business reply on Google
Thank you for sharing your experience. It’s disappointing to hear about the wait and lack of acknowledgment during your visit, as this is not the impression we want to leave with our guests. Your feedback is valued and taken seriously, and it helps highlight areas where we can improve the guest experience.
Food poisoning and poor service during a birthday celebration.
Business reply on Google
Thank you for sharing your feedback and for choosing to celebrate your grandma’s birthday with us. We’re sorry to hear about your experience and understand how disappointing it must have been, especially on such a special occasion. Your comments about the food, drinks, and service are important to us, and we take them seriously. We appreciate you bringing these concerns to our attention and hope that your family is feeling better.
Inattentive staff and poor service quality during multiple visits.
Business reply on Google
Hi Aby, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why so we can deliver a better experience next time. You may reach us anytime at [email protected]. Thank you for your feedback!
Poor service, long wait times, and a physical altercation occurred.
Business reply on Google
Hi Carol, We are sorry that your experience at The Juicy Crab didn't match your expectations. We would love to know why, so we can deliver a better experience next time. You may reach us anytime at [email protected].
The restaurant ran out of mayonnaise for the shrimp order.
Business reply on Google
Hi Richard, We’re glad to hear that Destiny provided great service, but we’re sorry that your experience did not meet expectations. We appreciate your patience as she is still learning, and we sincerely apologize for the inconvenience regarding the mayo and your meal. We will address this with our team to ensure better preparation in the future. Please feel free to reach out to us at [email protected].
The restaurant is unsanitary and staff are inattentive to customers.
Business reply on Google
Dear Dale, We’re very sorry to hear about your experience. Cleanliness and great customer service are top priorities for us, and it’s disappointing to know we didn’t meet those standards during your visit. We appreciate your honest feedback and will be addressing these concerns with our team to ensure improvements. If you’d like to discuss this further, please reach out to us at [email protected]. We truly appreciate the opportunity to make things right.