The Mailbox Seattle
📦 Shipping & Delivery · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff ignored customer and store was unexpectedly closed during business hours.
Staff refused valid identification and made discriminatory remarks.
Business reply on Google
Hello Yuhui, Thank you for coming in to open a mailbox at our location. We showed you the official list of acceptable identification documents from the USPS for opening a mailbox at any location in the United States. As we pointed out, any kind of passport is welcome as one form of ID, but we need a second form of ID, which must be from the approved list. The document you showed us for a second ID is only a temporary from the State of Washington, and the form itself says that it cannot be used for identity verification. Per the USPS requirements, we must have the actual physical driver license/ID card. Again, as we explained, you are most welcome to come back when you receive the physical ID, or your current lease agreement. We will be happy to open the mail
Unexpected fee charged for printing prepaid shipping labels
Mailbox services are not being provided despite payment.
The business lost personal documents and failed to provide support.
The business failed to deliver the customer's letter.
Poor quality photo prints and uncomfortable store temperature.
Increased prices and poor customer service from new staff.
Business reply on Google
Wendy, this is the same ownership since December 2014. Can you simply tell me what kind of service did you have and how much you paid today? So I can figure out your intention since you mentioned you paid 150% more. For example, We haven't raised a dime of our mailbox rental fee ever since we started. Thanks for supporting your local businesses.
Package was not shipped as scheduled and customer was not notified.
Business reply on Google
Hello Christopher, As we explain at time of shipment, when you ask why we have to identify the contents of the package, it is for the customs inspection. From the inventory invoice you provide us, the contents were all very high value from a very popular and extremely well known global luxury goods brand, and the total value was exceeding import regulations for the country you were shipping to. Again, as we explain at the time, trying to sneak high value goods through the customs is very unwise, in case they may choose to reject or seize the shipment, and then there is no option to retrieve the goods or get any shippings costs refunded. Because of our many satisfied international customers for so many years, we are very sensitive with the customs and the import/export regulations, and were in process to confirm safe transit and customs acceptance of the high end luxury goods with DHL when you decided to cancel the shipment. As you know, we completely and totally refunded all shipping to you, and we did not hiccup to you about any fees that the carrier may take out of us (even despite not shipping, since we are a small business and do not have negotiating power).
Staff refused to provide a receipt for a time-sensitive package drop-off.
Business reply on Google
FYI: DHL just made an emrgency pick-up today.
The business lost or stole a customer package.
Business reply on Google
Dear A B, If we understand your issue correctly, your drop- off USPS package is lost. If so, we need you to stop by with the USPS tracking number in order to search for it. You're always welcome to come in or email the number anytime you're available 😉
Employee exhibited unprofessional behavior and took unauthorized photos of people.
Staff member was rude and unprofessional during the service interaction.
High shipping costs and inefficient, unfriendly customer service.
Business reply on Google
Liling, your package was shipped via FedEx, not UPS. If you need the tracking # again, let me know I will re-send it to you. The person in front of you waited about 50 mins as I explained you. The other staff was in training so I had to help him before your turn. It was a 3 pounds package all the way to Texas. I spent some time too with you, taping your box then unpacking the box again packing to another new box as you asked me to. If you are still unhappy. I am truly sorry.
Incorrect address entry caused delivery delays and additional shipping costs.
Business reply on Google
Dear Genesis, It seems to be more story behind this according to my experience. Can you call me tomorrow or stop by at anytime you're able. I will be more than happy to find out what had happened with the carrier. Updated 10/29/18 Hi Genesis - we investigated this as soon as we opened this morning, and found the following: 1. No unit address/box number is available for the address you provided, as it is a single-story commercial building (storefront) 2. When we shipped the package for you, we created a "linked" shipment, meaning that UPS is supposed to keep both packages together during transit 3. The destination UPS driver/sorting center improperly separated these packages and delayed delivery on the second box If you would to come in to the shop, we can call UPS together to contest the shipment and fight for a reimbursement on the late package.
Staff failed to disclose higher international postage rates before processing payment.
Business reply on Google
Ms. Klose, please accept my apology to disappoint you for stamp cost in difference & not letting you know in advance on the service charge. Most of my customers are returning customers so we automatically think they know it, especially when they look familiar to us. I guess my clerk thought that you were one of our regular customers. Moreover, USPS authorized mail store like us do not get any compensations or discounts from USPS when we buy Forever stamps & domestic flat rated boxes at all. However, Other shipping types - yes, we get discounted rates. For instance, our USPS first class parcel & non-flat priority rates are very compatible! I wish I could just get rid of USPS stamp selling, but, in many reasons we can't at this moment-It is not about the money. On the top of it, when customers buy stamps with their credit cards, especially international credit cards, we end up losing a great dollar amount at the end of each month by your enormous bank fee:( We, as store owners like mine throughout the country, have been posing this issue to USPS for years. Sooner or later there should be a responsible decision by USPS. Ms. Klose, if you mentioned it to her at the store as soon as you
Staff were rude and unprofessional when receiving feedback about loud music.
Business reply on Google
Hi Joseph, Sorry about the music outside building:( The music is not from our store. We are the new owners since late December of 2014. Please come in and let us introduce to you. We have lots local greeting cards from Seattle female artists! Come & pick one up, it's on us=)