The Melt
🍽️ Restaurants · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The burger was served undercooked and staff displayed unprofessional behavior.
Business reply on Google
We sincerely apologize for your experience, L T. Your feedback is crucial, and we take food safety seriously. We will address this with our team to ensure better training and accountability. Thank you for bringing this to our attention; we are committed to improving. I have been in contact via email to take care of you, Liz
Staff member was rude and disrespectful regarding a food order error.
Business reply on Google
Thank you for sharing your experience, Saad. We're truly sorry to hear about your visit and the service you received. We take feedback like yours seriously and will address this with our team to ensure we provide a better experience for all our guests in the future. Please reach out to [email protected] with a copy of your receipt so we can gather more information on your visit and work toward taking care of you, Liz
The mac and cheese and mushroom burger lacked flavor and cheese.
Business reply on Google
Thank you for your feedback, Clarice. We're glad to hear you enjoyed the service, but we’re sorry the mac and cheese and Swiss n Shroom Meltburger didn’t meet your expectations. We appreciate your suggestions and will share them with our kitchen team to enhance our flavors. Please send a note to [email protected] with a copy of your receipt and mailing address so we can send vouchers your way, Liz
The burger was excessively greasy and fell apart while eating.
Business reply on Google
Thank you for your feedback, Charles. We're sorry to hear about your experience with the burger and service. Your concerns are important to us, and we'll work on improving both the food quality and atmosphere. We hope you'll give us another chance in the future. Please send a note to [email protected] with a copy of your receipt and mailing address so we can work toward taking care of you, Liz
a metal staple was found inside the food
Business reply on Google
We sincerely apologize for your recent experience, Geert. Your feedback is important to us, and we take food safety very seriously. Please know that we are addressing this issue with our team to ensure it doesn't happen again. Thank you for bringing it to our attention. Please send a note to [email protected] with a copy of your receipt and mailing address. We would love to further investigate and work toward taking care of you, Liz
The fried chicken sandwich was overcooked and inedible.
Business reply on Google
We’re sorry to hear about your experience, Krishna. Quality is important to us, and we appreciate your feedback. We'll address this with our kitchen team to ensure it doesn't happen again. Thank you for bringing it to our attention. Please send a note to [email protected] with a copy of your receipt and mailing address so we can work toward taking care of you, Liz
The mac and cheese contained an excessive amount of raw garlic.
Business reply on Google
Hi Andrew, thanks for sharing your feedback. We're sorry to hear your experience didn't meet expectations. Your comments about the burger and mac and cheese will be addressed with our kitchen team to ensure improvements. We appreciate your input and hope to provide a better experience in the future. Please send a note to [email protected] with a copy of your receipt and mailing address so we can investigate and work toward taking care of you, Liz
The food is excessively salty and expensive.
Business reply on Google
Thanks for your feedback, Heather! We appreciate your thoughts on the seasoning and pricing. We're always looking to improve, so your input is valuable to us. We hope to provide a better experience on your next visit! Please send a note to [email protected] with a copy of your receipt and mailing address so we can send vouchers toward a future visit, Liz
The lettuce wrap fell apart and the sauce was too sweet.
Business reply on Google
Thanks for visiting the Melt. We'd love to make things right if you would like to reach out to us directly through our website. We hope you will give us another chance to provide 5 star experience.
The food quality did not justify the high price point.
Business reply on Google
Thanks for your feedback! We're glad you enjoyed the Original Meltburger and fries. We appreciate your thoughts on pricing and quality, and we’re always striving to improve. We hope to see you back soon to try something new on the menu! If you have not downloaded our app, make sure you do to take advantage of the Welcome Fries Reward (free with $10 purchase). Liz
The restaurant failed to follow dietary restrictions on an order.
Business reply on Google
We sincerely apologize for the oversight with your order, Thomas. Your feedback is important, and we’re committed to improving. We appreciate you bringing this to our attention and will ensure our team is more attentive to special requests in the future. Thank you for your understanding. Please send a note to [email protected] so we can take care of you with a gift card for a future meal ON US, Liz
The spicy chicken sandwich was rubbery and of poor quality.
Business reply on Google
Chris, we appreciate your feedback and are sorry to hear about your experience with the Hot n Spicy Crispy Chicken Sandwich. We’re committed to quality and will address this with our team to ensure improvements. Thank you for bringing this to our attention; we value your input. Please send a note to [email protected] so we can take care of you with a future meal ON US, Liz
The chicken sandwich had a rubbery texture.
Business reply on Google
Kenneth, we're sorry to hear about your experience with the chicken sandwich. We appreciate your understanding and feedback, as it helps us improve. We're committed to providing better quality and hope you'll give us another chance in the future. Please send a note to [email protected] so we can invite you back with a future meal ON US, Liz
Automatic gratuity added to online takeout order
Business reply on Google
Jacob, we appreciate your feedback. We aim to provide a great experience, and we apologize for any inconvenience with the tip and parking. You have the opportunity to change the tip amount or remove it completely before finalizing your purchase as it is appreciated, but not required. Your comments help us improve, and we hope to serve you better next time. Send a note to [email protected] so that you can allow us to take care of you with a future meal ON US, Liz
The macaroni and cheese contained excessively large pieces of garlic.
Business reply on Google
Alan, thanks for sharing your experience. We’re glad you enjoyed the burger but are sorry to hear about the Garlic Chicken Bacon Mac and Cheese. Your feedback about the garlic pieces is valuable, and we’ll certainly look into it to improve our dishes. We appreciate your input! Send a note to [email protected] so we can help you out with a refund/future meal ON US, Liz
The restaurant repeatedly failed to include paid items in to-go orders.
Business reply on Google
Hi Kristin, we're sorry to hear about your recent experiences with your to-go orders. We appreciate your feedback and will address this issue with our team to ensure better service moving forward. We're glad to hear you enjoy the food when everything is correct. Thank you for bringing this to our attention. Please send a note to [email protected] so we can work on taking care of you for the troubles, Liz
The restaurant uses ingredients that are not truly organic or natural.
Business reply on Google
Hi there, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and will definitely take your concerns into consideration. For full disclosure, we use Hershey's Simply 5 Chocolate Syrup for our Milkshakes and Heinz Simply Ketchup for our fries and Spicy Ketchup in the Spicy Mission Meltburger. We strive to provide a positive experience for all our guests and will continue to work towards meeting your expectations. I would love to invite your next meal ON US. If this sparks an interest, send a note to [email protected] so we may take care of you, Liz
The burger had a sour taste and the fountain soda was poor.
Business reply on Google
Hi Jeff, we're sorry to hear about your disappointing experience. We appreciate your feedback regarding the burger and the all-natural soda from Alameda Soda Co. We'll take your comments into consideration to improve our food and beverage offerings. Thank you for bringing this to our attention. We would love to invite your next meal ON US so that we may have another opportunity to share a better experience. If this sparks an interest, send a note to [email protected] and we will take care of you, Liz
Excessive grease on sandwich caused physical illness.
Business reply on Google
Hi Barbara, thank you for sharing your experience with us. It seems that we missed the mark with your visit. We value your feedback and will work towards improving our food quality. I would love to offer a refund for your visit and invite your next meal ON US. If this sparks an interest, send a note to [email protected] and I will take care of you. Liz