The MLBX (Mailbox)
📦 Shipping & Delivery · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The owner was rude to the front desk employee.
The business closed one hour earlier than the posted time.
Staff processed shipment without disclosing high service fees beforehand.
Business reply on Google
Hi Keri, I'm sorry that your experience was unsatisfactory this during this visit. We always want our customer to make an informed decision so transparency is a must. This company is now under a different management and we would like to invite you and correct the previous experience that you had.
Staff opened private packages without permission and acted aggressively.
Business reply on Google
I am so sorry, he was having a bad day. We received his package from the Post Office as undeliverable, we opened it to find a phone number or address. We subsequently found his information and called him to let him know his package was here. He would never have received his package if it were not for us. Why can't he understand this? We don't understand this guy.
The staff member was arrogant and unhelpful.
Staff member was rude and questioned customer identity unnecessarily.
Business reply on Google
I am so sorry you feel that way, it is never our intention to make anyone feel that way. UPS Access System is new and sometimes the name is not even on the box, they are working on the process, hopefully they make it better. Please try us again.