The Modern Nails Bar
💅 Beauty & Spa · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nail technician ignored requests and performed poor quality work causing nail damage.
Inaccurate wait time estimate provided by staff
customer contracted a toe nail infection from a pedicure service
The business fails to honor scheduled appointment times.
Technician was dismissive and provided poor service regarding nail color application.
The nail design quality did not meet expectations for the price.
unprofessional tipping pressure and poor sanitation practices at the salon
poor quality nail application and improper nail attachment
unsanitary equipment and poor hygiene standards at nail salon
Gel nail polish peeled off within twenty-four hours of application.
Poor quality manicure and pedicure resulting in a toe nail fungus.
Technician rushed appointment resulting in poor quality nail work.
Customer was overcharged for a fill-in service.
Staff was physically rough, rude, and exhibited discriminatory behavior.
Business reply on Google
We appreciate all feedback, but we would like to clarify the situation so other readers can understand the context accurately. When you walked in, our manager greeted you politely and asked how they could assist you. You chose not to respond, maintained an entitled attitude, and only asked ‘how much for a fill ' without engaging in any normal communication. Throughout your visit, everyone treated you with respect, yet the only thing you showed interest in was the price. When it was time to check out, our staff asked just like every other salon does whether you would like to leave a tip. Instead of simply saying yes or no like any courteous customer would, you responded with a dismissive, condescending laugh. With the behavior displayed, this review reflects your attitude more than it speaks about the quality of our salon. We aim to build honest reviews based on real experiences, not reactions shaped by a customer’s own disrespect. If you believe this description is incorrect, we are fully prepared to provide evidence of your behavior. Thank you.
Nail technician provided poor quality service and failed to follow design requests.
Business reply on Google
Hi Angie Williams, Thank you for taking the time to share your experience. We are glad that our team was able to help you have a better experience. We are here for you and your feedback is important to us.
Incomplete pedicure service and incorrect billing for nail art.
Technician caused physical injury and failed to follow proper sanitation protocols.
customer contracted nail fungus due to unsanitary tools
Business reply on Google
Hi Melissa Lorenzo, We're so grateful for clients like you who appreciate our work. Thank you for your ongoing support and for sharing your positive experiences!
Long wait times, rushed service, poor quality nails, and unprofessional staff.
Business reply on Google
Dear Jasmyne Perez, We deeply apologize for the inconvenience and dissatisfaction you experienced during your visit. Please contact us directly so we can discuss your experience in more detail and work towards a resolution. We are committed to making things right and ensuring that our customers leave our salon feeling satisfied and happy. Thank you for bringing this to our attention.
Staff caused bleeding and pain while clipping cuticles.
Business reply on Google
We sincerely apologize for the discomfort you experienced during your visit. We truly hope you’ll consider giving us a second chance. We assure you that we will assign a more experienced technician to take care of you during your next appointment. If there are any further issues, please don’t hesitate to reach out to us. Your input is highly valued, and we sincerely hope to welcome you back.