The Nail Atelier

Business reply on Google

Hello, We’re sorry that your visit did not provide the experience you had hoped for. You got regular polish, which may not have been fully dry before you left, resulting in some damage if you accidentally grazed anything. Also the existing set on your nails needed to be removed. You said the previous set was just gel, but based on the thickness and hardness of the material, the technician believed it was actually acrylic. The product was filed down and then you soaked in acetone for the removal, which can leave the natural nail surface temporarily uneven. This is completely normal from the removal of a thicker nail enhancement than just polish. The sheer polish color selected also made the natural texture and unevenness of the nail surface more visible. Our receptionist did mention that this could occur. We would be happy to have you return so we can completely redo the regular polish at no charge. We also want to reassure you that we follow proper sanitation procedures for all tools used in the salon. Before tools are placed in the autoclave for sterilization, they have to be thoroughly rinsed and cleaned. Thank you for bringing your concerns to our attention. We appreciate the op

Business reply on Google

Hi Kyrstin, We're sorry to hear that you're disappointed with your nails. Your technician checked in with you throughout your service, and our receptionist also asked how everything looked before you left. We wish you had let us know how you were feeling at the time so we could have addressed any concerns and corrected anything you weren't happy with. We'd love the opportunity to provide you with a better experience in the future, and we hope you'll consider coming back to try a different technician.

Business reply on Google

Thank you for your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our salon is closed on Sundays, and the person you saw inside was only there for cleaning and not providing services.

Business reply on Google

Thank you for your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our salon is closed on Sundays, and the person you saw inside was only there for cleaning and not providing services.

Business reply on Google

Dear Samia Jasmin, we apologize for your poor customer experience. We aim to provide the best service to all our customers, your negative experience was truly an exception. You have our word when we promise not to let this happen again. Our staff will commit to improving their delivery and give you the star service you deserve, should you choose us again. Please accept my heartfelt apologies in the meantime.

Business reply on Google

Dear Olivia Young, we apologize for your poor customer experience. We aim to provide the best service to all our customers, your negative experience was truly an exception. You have our word when we promise not to let this happen again. Our staff will commit to improving their delivery and give you the star service you deserve, should you choose us again. Please accept my heartfelt apologies in the meantime.