the Nail Lounge by Mel
💅 Beauty & Spa · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff members were rude and spoke poorly about customers
Poor service, unsanitary conditions, and improper nail application techniques.
business overcharged for services and refused a refund for poor quality
inconsistent pricing practices for nail services
Staff failed to greet customer or provide wait time information.
The business charged more than the price listed on the menu.
Business owner was late, unprofessional, and had poor communication.
Business reply on Google
Thank you for your feedback. We want to clarify a few points to ensure accuracy. Your appointment time, deposit requirement, pricing, and policies—including payment before service—are all clearly communicated prior to booking. The total you referenced reflects standard pricing for a gel manicure and pedicure with a French tip add-on, which is not included in the base service. Regarding the delay, we do acknowledge the late response and apologize for the inconvenience. However, we did still accommodate you despite the situation. We strive to be transparent with all clients and uphold policies that respect both our time and our business. We understand our services and structure may not be a fit for everyone, and we wish you the best in finding a salon that better aligns with your preferences.
Poor service quality, high pricing, and unhygienic spa conditions.
Rude staff, poor hygiene, and misleading pricing for pedicure services.
Nails were overpriced and fell off within five days.
Business reply on Google
Hello, price transparency was communicated prior to the service being started. A brand new full set acrylic with French tip is priced at $73. Your $15 deposit was applied toward that total, leaving a remaining balance of $58. We apologize if you feel our pricing is high, but we strive to be upfront about all costs in advance. Thank you.
The salon charged unexpected extra fees for standard manicure services.
Business reply on Google
Thank you for your feedback. We’re sorry to hear your experience did not meet your expectations. We do want to clarify that our services are intentionally structured a la carte, allowing each client to customize their experience. Services such as detailed cuticle work and additional shaping are not included in a arcylic refill and are offered as add-ons, which was offered at $7 as mentioned, which was communicated at the time of your appointment. Our pricing and policies, including payment during service, are designed to maintain efficiency and fairness for both our clients and our team. We understand that different salons operate differently, and while our approach may not align with everyone’s preferences, we pride ourselves on transparency and consistency in how our services are delivered. Thank you, the nail lounge by Mel
Salon was closed for appointment and pedicure polish chipped quickly
Business reply on Google
Thank you for your feedback. We do want to clarify that we value our clients’ time, and we apologize for the delayed opening that day. Our pricing, including card processing fees, is disclosed in advance and reflects the quality of products and services we provide. As for polish longevity, results can vary depending on aftercare and daily activities. We regret that your experience did not meet expectations, but we stand by our pricing, policies, and service standards.
Overcharged for services and poor quality acrylic application causing premature lifting.
Business reply on Google
Thank you for your feedback—we’re glad you appreciated the service and hours. To clarify, you told us you had dip powder nails, but when we soaked them off, they did not come off. We discovered you actually had Gel-X nails, which require sanding and clipping with a drill to properly remove. Soak-off for this service is $20. After the old gel was removed, you chose to keep your natural nail length. Of the 10 nails, 8 were in good condition, and you requested the remaining 2 nails be built to match. The long nail acrylic overlay full set is $55. After the new acrylic set was done, you requested regular French tips, which we informed you is $12. This brought the total for your service to $87. Our pricing reflects the time, technique, and materials used, not just the number of tips. In regards to the lifting, as results can vary depending on nail condition and aftercare, but we always aim for long-lasting results. We appreciate your feedback and wish you the best moving forward. Thank you
Disorganized salon with rude staff and poor appointment management
Business reply on Google
Hi Azalia, Thank you for reaching out. We'd like to take a moment to clarify the events from your recent visit. You called ahead to check if we had availability within the next 30 minutes, which would have been for a 6:30 PM arrival. We confirmed that we could accommodate you, as we had a gap between scheduled appointments. You arrived approximately 7 minutes early, at which time our nail tech was still finishing up with another client. While you waited, our nail tech invited you to begin selecting a color. By the time our nail tech completed the previous appointment, about 15 minutes had passed, and you were still in the process of choosing a color. Our nail tech also informed you that we had a scheduled appointment arriving later within the next two hours, which limited our availability for extended or unscheduled services. Unfortunately, the specific color you were looking for was not in stock. Our nail tech offered alternative shades that were very similar, but you declined and chose to leave. Please understand that although we were happy to fit you in as a call/walk-in, our salon operates primarily by appointment in order to provide high-quality, personalized service to each c
The staff displayed an unacceptable and unprofessional attitude toward customers.
Business reply on Google
Thank you for your feedback. We stand by the professionalism and service our team provides. Every client is treated respectfully, and our pricing and policies are always communicated upfront. While our services may not be a fit for everyone, we pride ourselves on delivering high-quality results and a positive experience to those who choose us.
Rude staff and high prices for basic nail services.
Business reply on Google
Hi “Jihzelle Everett”, We take all feedback seriously, whether positive or negative, as it helps us grow and improve. However, after carefully reviewing our appointment records, we could not find any record of your visit or service at our salon. We are confident this review does not reflect a genuine customer experience. Our team remains committed to providing high-quality service and transparency to our real valued clients who know the quality of the service we provide. — the nail Lounge by Mel
Staff was rude, overbooked, and performed poor quality nail services.
Business reply on Google
Hi Paola, Thank you for your feedback. We’d like to clarify a few details regarding your recent visit, as we take all concerns seriously and strive to maintain a professional and respectful environment for all clients. As a by-appointment-only salon, we reserve time specifically for each customer and do not overbook. Your original appointment was scheduled for yourself, and we were happy to accommodate your daughter as well when you requested service for her. During the appointment, we kindly asked your daughter to remain in the waiting area. Unfortunately, her behavior in the salon was disruptive, and a newly purchased item was broken during the visit. No acknowledgment or apology was offered at the time, but we remained patient and continued with your services. We also want to address the comment about the billing—your final total for both services was not $65, and we have accurate records to confirm this. While we value all our clients, we kindly ask that reviews reflect accurate information and interactions. We are always open to constructive feedback, but false accusations toward our staff are not acceptable. Thank you again, and we wish you the best!
The business was not open at the advertised time.
Business reply on Google
Hi David, our salon is ***appointment only*** Therefore the earliest appointment we take is at 8:30am. There is a sign at the front door stating appointment only with the hours listed and a number attached to make the appointment. If you’d still like to make an appointment please text or call 267-528-9449 and we’d be happy to assist.
The business refused service to customers at 4pm.
Business reply on Google
Hi, “Tom Starks” … If you’re going to leave a review, you could’ve left an HONEST review using your REAL name/identity. You and your girlfriend walked in the salon. Our salon is appointment only. But no problem since you guys were new and it’s both your first time. So I gave you the rundown of the process. There is also a sign on the front door stating that as well. As I explained that it is appointment only and offered the next availability which would be the next day. You agreed. I then informed you of the deposit and confirmed the time for 7:30pm. You also agreed. An appointment was set up and you had given the security deposit. The next day had came and I texted to confirm your appointment AGAIN, you did not answer. I also informed you via text that you could come a little early before your appointment since I was able to finish the previous client early. You also didn’t answer. You did not answer to any messages and you did not inform that you would be coming late or had plans to cancel. Then AFTER your scheduled appointment, you answered. We rescheduled TWO times and then you canceled again, both times. You apologized for canceling the appointment and were fully aware that th
Staff was rude and refused to assist with charging a phone.
Business reply on Google
Thank you for your feedback. We stand by the professionalism of our team and our policies, which are designed to ensure a safe and efficient environment for all clients. Any misunderstanding regarding the appointment or outlet was not intentional, and our staff acted respectfully throughout. While our approach may not align with everyone’s expectations, we always aim to provide clear communication and high-quality service. We encourage clients with specific concerns to contact us directly so we can address them appropriately.