The Nail Retreat
💅 Beauty & Spa · Dublin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail application quality and inadequate corrective service provided.
Poor quality acrylic nails and unprofessional management refusal of refund
Business reply on Google
I'm sorry you feel that way... However, based on the name on your profile, I don't have any record of you receiving a service from our salon .
Technician skipped standard cuticle trimming and hand massage steps.
Long wait time and unexpected price increase for booked services.
manicure had poor quality, long wait, and improper cleaning
manicure polish peeled off within forty-eight hours
customer sustained bleeding injuries from poor cuticle trimming technique
Gel nails fell off shortly after the appointment.
Business reply on Google
Jessica we are sorry you didn’t have the best experience when you and your daughter came to visit our salon. We strive to take care of each and every client. If you have an issue in the first week of having gels done we will always fix them for you! Sometimes kids nails dont last as well because they have softer nails and also things like being in water or lotions can cause them to come off sooner than usual.
Staff failed to respect customer boundaries and performed poor nail trimming.
poor application of dip powder causing nail breakage
Technician damaged natural nail beds during acrylic tip removal process
Business reply on Google
Sierra, we are sorry your experience in our salon wasn’t what you expected. We do our best to accommodate our clients. When a client walks in we cant guarantee that our acrylic techs will be available. When you walked in our tech available to do your pedi doesn’t perform acrylic services and at the time our experienced acrylic techs were busy. When it come to your nails at the time of your service the other tech that was going to be doing your manicure was trying to communicate with you about what you were looking to have done and although you showed him pictures he tried to explain to you that what you were looking for was something he didn’t feel confident in doing to the standard you wanted. He put the tip on your finger and told you he would like to show you what could be done shape and length wise for what you wanted. After trying to get on the same page with you it didn’t seem as though he could so he told you he wouldn’t continue with services because you had already told him if you don’t like it, you won’t be paying. So he took the tips off and buffed your nails to get the clue off.
Gel nails were poorly shaped and fell off within one week.
Business reply on Google
Kara, We apologize for your experience. Our records show the last time you visited our salon was April 30 and you got a Gel pedicure and Full set with french that cost about $100. We will fix for free if your nail chip off before 2 weeks. Thank you,
Poor service quality, unexpected price increases, and improper gel removal techniques.
The salon is dusty and staff provide rushed, inattentive service.