The Newme Nails

Business reply on Google

Hi Nikki, Thank you for taking your time to share your experience. We are sorry to hear that you left feeling disappointed and unwelcome. Providing every guest with respectful and professional service is very important to us, and we never want anyone to be judged based on their look. We take feedback like yours seriously and will review this with our team. We appreciate your feedback and wish you all the best moving forward.

Business reply on Google

Hi Daphne, We’re very sorry to hear about your experience with us. We appreciate you bringing this to our attention, and we would love the opportunity to make things right for you. Please contact us at (619) 692-1512 so our team can assist you directly and help fix this for you. We will also review this with our technician to ensure better care, communication, and service going forward. Thank you for your feedback. The NewMe Nails

Business reply on Google

Hi Destiny, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent visit did not meet your expectations and that it caused you inconvenience. That is never the experience we want for our clients, especially someone who has supported us multiple times. We appreciate your feedback regarding the repair timing, communication, and pricing consistency. Your input is very valuable and helps us improve our service and internal coordination moving forward. We would love the opportunity to make this right for you. As a gesture of goodwill, we’d be happy to offer you a discount on your next visit. Please feel free to contact us directly so we can assist you and ensure a better experience next time. Thank you again for your honest feedback, and we hope to have the chance to welcome you back. — Management Team

Business reply on Google

Hi Gia, Thank you for taking the time to share your feedback. We truly take all concerns seriously and would like to clarify a few things regarding your situation. We did try to explain during your visit that what you’re experiencing does not appear to be nail fungus. Based on our experience, this type of dark mark can happen when there is product (powder/acrylic) under the toenail combined with pressure—especially from walking in tight shoes over time. This can cause bruising under the nail. In most cases, simply removing the product and allowing the nail to breathe for a few weeks will allow it to return to normal. We also want to reassure you that all of our tools and equipment are properly sanitized according to state regulations, and hygiene is something we take very seriously. Regarding your request, as stated in our policy, all services are non-refundable. However, as a gesture of goodwill, we did offer a discount for your next visit. We’re sorry to hear that you felt your concerns weren’t handled well—that is never our intention. We appreciate your feedback and will continue working on improving both our service and communication. Best regards, The Newme Nails team

Business reply on Google

Hi Laynie, We’re sorry to hear you felt unhappy with your visit. We’d like to clarify the services and pricing for transparency. Your pedicure was #1 Gel Pedicure ($55) with French tip (+$7) and callus removal (+$7), bringing the total to $69. During the service, our technician clearly explained each add-on and proceeded only after receiving your approval. The plastic wrap is part of the standard process for callus removal, which you received. Your friend did not choose this service, which is why her total was lower. We never charge for services without consent, and we take pricing transparency very seriously. If you’d like to discuss this further, please contact us directly so we can address your concerns properly. Thank you.

Business reply on Google

Hi Anite, We’re truly sorry to hear that your recent experience didn’t meet your expectations. We really appreciate your support over the past few months. We’d like to clarify regarding nail removal: we do offer this service, but it is available only for walk-in clients and is served on a first-come, first-served basis. Thank you for taking the time to share your feedback. We hope to welcome you back soon and provide you with a better experience.

Business reply on Google

Hi Rachel, We’re so sorry for the experience you had during your visit. We truly appreciate your feedback and will make sure to retrain our front desk receptionist to improve communication and scheduling. We’re happy to hear you loved Nina’s work and hope you’ll give us another chance to make your next visit smooth and enjoyable from start to finish. 💅 — The New Era Nails Team

Business reply on Google

Hi Jasmine, We’re truly sorry for your experience and the long wait during your visit. We’ll take your feedback seriously and make sure to improve our communication and scheduling. Thank you for letting us know — we’ll learn from this and do better next time. 💅 — The New Era Nails Team

Business reply on Google

We’re very sorry this experience did not meet your expectations. Our technicians truly spent a lot of time and effort on your services. At the salon, we already gave you a $30 discount, and afterward we were even willing to offer an additional $30 — a total of $60 off. On top of that, we let you know that whenever your nails feel ready, you’re always welcome to come back and we will gladly re-do the service for you. However, you requested a full $120 refund for both manicure and pedicure, which we cannot do because our staff worked very hard and completed the services. We also want to clarify that during the service, in the first few seconds under the UV lamp, you suddenly pulled your hand out because of the heat. That movement caused the gel to wrinkle, so our technician had to remove and re-apply it multiple times to fix it. Regarding the products used, no other clients have experienced the kind of reaction you described. While we respect your feedback, we also need to be fair to our staff who invested their time and effort. Once again, we truly regret this visit did not meet your expectations, but our offer still stands: $60 off in total, plus the option to return and have your

Business reply on Google

We’re sorry to hear about your experience. For your wife’s visit, we already gave $30 off at the salon and even offered an additional $30 (a total of $60), plus the option to return any time to have her nails re-done free of charge. Unfortunately, she requested a full refund, which we could not do since our technicians had already spent significant time and effort on the services. We always try to resolve issues fairly and take care of our customers, but we also need to be fair to our staff. Our offer to fix the service still stands whenever she feels ready to come back.

Business reply on Google

Hi Acacia, we apologize for the inconvenience of the top coat and the cut. We just wanted to explain for you. We use LED lamp for all gel products, our dip services rarely happens with chipping or cracking if finished with gel top coat. We promised redo for you because we thought something wrong cause the cracks on your nails. Then after removing the top coat, the cracks like looking on your nails were not due to the cracking of the powder underneath. It just because the regular top coat. So she tried to explain for you that there is no need to redo the powder so it may damage your nail bed since you just got file on Friday. At the Newme Nails. We strive to provide satisfaction for our clients. Sometimes unwanted situations happen, we just prioritize the appointments with walk-in clients. And some nail techs have clients with appointments requested them, so they will do for their requested clients. We apologize that we didn’t have receptionist explained for you at that moment. All our services are non refundable! Maybe you feel uncomfortable after being denied for the refund. At the time you got your nails fixed. All of our techs were busy with their own clients and there is nothin

Business reply on Google

We could not find your name in our system. Just wanted to make sure you wrote the review for the right salon. Can you provide us more details about your visit? Date, time, and who were the techs did your nails? We didn’t hear any cases like your review last week. Feel free to call us at (619)692-1512 to speak with the manager Daniel about your case if you got the service with us.

Business reply on Google

Hi there was some misunderstanding between you and the nail tech. We wanted to clarify thatAlso we always inform the clients the prices before the service the receptionist did not take the card from your hand. You asked for extra paraffin wax for your hands so the price was different than what you asked for the basic pedi mani. FYI just ask to confirm anything before you pay.

Business reply on Google

Hi Stephanie. Thank you for the review. I just wanted to tell the story from our nail tech point. You wanted to have straight nails like in the picture but your nails were long and curve. She asked you if you want tk do gel X. The Gel X procedure requires your nails need to be short so we could apply and press them on. The she asked you to cut and you said ok. Then you changed your mind and just wanted the regular manicure after soaking your nails off instead of the Gel X. Soaking off the hard gel is $15, regular manicure is $25 total $40. All the services are non refundable. If you feel your cuticle was not taken care of well. We would happily redo your cuticle for you and shaping your nails the way you like as the best we could do for you. Please call the salon at (619)692–1512 if you accept the offer. Thank you!

Business reply on Google

Hi Mariah. We apologize if we could not meet your expectations. We take pride in our works and never post other works on our page. We tried to make you satisfied but you did not want to do the same in the picture and you kept asking for alternatives such as shorter length, changing the gold lines to silver, the hearts to the bigger and same size not smaller, the color from shade of pinks to white only. How could we make it the same like in the picture you ask for? I don’t know if you are picky or not but we spent more than 2 hours in a super busy before Easter day try to make you satisfied with your nails and we refused to discount since our time is value too. We are the LGBTQ supporting nail salon. Please don’t be so sensitive and misunderstanding about us. Half of our employees are LGBTQ members so we love our employees and our clients. Hope you find a new salon which meet your expectations! Good luck!