The Phoenix Theatre Company
🎬 Entertainment · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theatre performance audio levels were excessively loud and poorly managed.
theatre refused to issue a gift card for unused tickets
The theatre is including political content in their productions.
Staff treated a patron in an unacceptable manner.
Staff member allegedly discriminates against patrons based on appearance.
The company resells tickets at significantly inflated prices.
Manager was dismissive and the show quality was poor
Business reply on Google
Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We have already connected over Facebook Messenger regarding these concerns, and we appreciate you taking the time to express your feelings there as well. Our team takes these matters seriously, and we aim to ensure every guest has a positive experience at our shows.
The business website displays outdated COVID-19 vaccination requirements.
Business reply on Google
D P, we believe in the efficacy and safety of COVID-19 vaccines as supported by extensive research and health authorities. Our priority is the safety of our patrons, staff, and community and we always strive to follow the most current public health recommendations and local regulations. We regret that you chose to cancel your tickets, and we hope to have the opportunity to welcome you to The Phoenix Theatre Company under better circumstances.
The business refused to provide a refund for a cancelled show.
Business reply on Google
Hi Pat! Our policy is that we do indeed offer full refunds for any show cancellations. I'm sorry if there was some type of miscommunication. Please contact us at [email protected] and we can issue a full refund or apply your payment to an upcoming production. -Steve K., Director of Marketing
multiple show cancellations with short notice causing travel and financial loss
Business reply on Google
We are so sorry for the disappointment and inconvenience of the cancellations. Communications were sent to ticket holders as promptly as possible. The health and safety of our performers is always our top priority and the cancellations reflect that. If you need any additional assistance with your cancelled tickets please reach out to our Box Office at 602-254-2151.
theatre enforced strict seating and mask policies for a group
Business reply on Google
Hi Melissa, we're glad you liked the outdoor venue and we appreciate you coming out to support local performing arts. All of our seating is in pairs and each pair is spaced out 6-feet apart to maintain social distancing. We do not move pairs together. We require masks to ensure the safety of all staff, artists and patrons. Thank you for adhering to our safety protocols.
staff refused to allow seating relocation during extreme heat
Business reply on Google
Hi Irene, thank you for your review. We require masks unless actively eating or drinking to ensure safety of all our staff, artists and patrons. We apologize for the hot weather and offer ticket refunds and reschedules if you're uncomfortable.
Staff enforced strict mask policies leading to a patron's removal.
Business reply on Google
Hi Marion, we require all patrons wear masks out of concern for our artists', staffs' and patrons' safety. Unless you're eating or drinking, masks are to be wore at all times. We do not serve cocktails or have table seating. We rely on our community supporters and patrons to help us keep our artists and staff employed. We're hopeful that we'll all be able to experience live theatre together in a friendly and safe environment soon. Until then, we appreciate the patrons that comply with the safety precautions we have in place.
The show content was confusing and failed to meet expectations.
Business reply on Google
Hi Candra, thank you for sharing your experience with us. We appreciate all types of feedback. We are sorry to hear this and if you have any other concerns, please contact us directly at 602-254-2151.
The theatrical production quality and sound balance were poor.
Business reply on Google
Robert, we appreciate your feedback! Thank you for seeing original new work just like this one.
Online seating diagram does not match actual seat assignments
Business reply on Google
Katie, I'm very sorry to hear that you didn't have a good experience at our theatre. We'd like to make it right and find out more about what went wrong. Please send us a direct message or call our box office at 602-254-2151.
Staff refused to sell tickets to customers despite proof of age.