The Plex
🎬 Entertainment · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
League games rescheduled due to conflicting birthday party bookings
Business reply on Google
Hi Yola “Yola44” Alejo, Thank you for taking the time to rate The Plex. We appreciate your vote of confidence.
Security and staff were rude and denied access to soccer facilities.
The churros contained an undisclosed filling and tasted unpleasant.
The business changed the operating hours for the kids corner.
Facility was closed for open gym despite prior confirmation.
customer unable to reach staff via telephone
Staff were rude and the billing policy for food was unreasonable.
Instructor provided poor instruction and was difficult to see during class.
Employees were late opening the kids corner and lacked professionalism.
Customer paid for food that was never delivered.
Staff failed to respond to inquiries and enrollment requests.
Business reply on Google
Thank you for sharing your experience, and we sincerely apologize for the difficulties you faced while trying to enroll your child in our soccer league. We're committed to improving our communication, and your feedback will help us address these issues. Please feel free to reach out to me directly so we can assist you further. Robert Herbst, Vice President [email protected]
Poor communication, disorganized staff, broken games, and scheduling conflicts during…
Poor facility layout and unreliable internet caused significant loss of playtime.
Slow service and poor quality food at the establishment.
The business is unorganized with poor communication and unhappy staff.
business is unresponsive to multiple contact attempts via various channels
Business reply on Google
Hello, Hello, my apologies for your difficulties receiving a reply. Our staff prides itself on promptly replying to any inquires via email, forms, or web submissions. I apologize if your submission slipped through the cracks. Is there a good email address or phone number where you can be reached? Or, feel free to reply to me directly at [email protected]. Robert Herbst Vice President The Plex
Management is unresponsive to emails and phone calls regarding scheduling issues.
Business reply on Google
Thank you for visiting us, Alejandro. Please feel free to reach out to [email protected] with any feedback that you have.
business failed to process requested refund after multiple attempts to contact
The burger served was raw and the pricing includes unexpected surcharges.
Business reply on Google
Thank you for letting us know about your experience, Michael. I've passed your feedback along to our restaurant team so they can review. I hope you'll come try us again!
Limited pizza sizes and high menu prices