The Shack
🍽️ Restaurants · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Online ordering prices are higher than phone order prices
Staff failed to notify customer that their takeout order was ready.
Unprofessional staff behavior and strong odor in the establishment.
A long strand of hair was found inside the burger meat.
The burger patty was overcooked, dry, and lacked flavor.
Customer overcharged for bacon addition compared to menu pricing
The business refused to accept phone orders for pickup.
Business reply on Google
Hi Dane, thank you for supporting small, local businesses — we truly appreciate that. We completely understand the convenience of calling in an order, especially when you’re on the go. Unfortunately, we had to move to online ordering only after experiencing a high number of spam phone orders that were never picked up. As a small business, that resulted in significant food waste and financial loss, and we simply can’t afford that — especially in today’s economy. The online system helps us reduce waste and ensure every order is prepared for a confirmed guest. That said, we truly never want anyone to feel inconvenienced or turned away. If you ever have trouble placing an order, please feel free to stop in and we’ll gladly help you at the counter. We hope you’ll give us another chance in the future. We appreciate the feedback and your support. — The Shack Team
The sandwich was small, stale, and side portions were insufficient.
Staff ignored the customer at the register for several minutes.
The restaurant interior was uncomfortably hot with no ventilation.
The burger served at the restaurant lacks seasoning.
customer waited thirty minutes for order due to lost ticket
The hot dog had insufficient chili and excessive cheese sauce.
The tables were sticky and the chicken burger was rubbery.
The food and drinks are overpriced and of poor quality.
Long wait time and poor quality food.
The food quality did not meet the customer's expectations.