The Shake Seafood
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized gratuity added to the bill without customer consent
The phone staff member was rude and lacked manners.
The customer service provided by the staff is rude.
Staff refused service and exhibited discriminatory behavior toward customers.
The seafood was overcooked and the staff was rude.
The restaurant is dirty and the staff are rude.
Staff member displayed poor communication and unprofessional attitude.
Poorly cooked food and unprofessional staff service.
Customer experienced rude staff behavior and perceived racial discrimination.
Staff member exhibits rude behavior and poor customer service skills.
Business closed before posted hours and staff ignored customer.
Disrespectful staff behavior and poor quality of food served.
Staff member was rude and repeatedly hung up on the customer.
The restaurant menu was dirty and needed cleaning.
improperly cleaned seafood and unresponsive management regarding refund request
Staff displayed rude behavior and made false notes on the receipt.
Business reply on Google
We're disappointed to hear that you weren't more impressed with our seafood, Brian. For the quality and quantity of fresh seafood you get here, we believe that we offer a great value. Hopefully, we'll get another chance to impress you more in the future. -The Team at Shake Seafood
Staff were rude and unprofessional regarding a dropped food item.
Business reply on Google
Roshea, we wish we could have left a better impression. Cold food and poor service definitely aren't like us, and we want to extend our sincerest apologies. While we get your frustration, we can only hope you choose to give us one last chance to really wow you.
Staff provided poor service and displayed unprofessional behavior.
The portion size was extremely small for the price charged.
Business reply on Google
We're disappointed to hear that you weren't more impressed with our seafood, Brian. For the quality and quantity of fresh seafood you get here, we believe that we offer a great value. Hopefully, we'll get another chance to impress you more in the future. -The Team at Shake Seafood
Staff refused dine-in service before closing time and facility was dirty.
Business reply on Google
We apologize for the misunderstanding, Sianny. You should always be spoken to with a kind and friendly attitude when you come here. It is typical for restaurants to stop seating customers shortly before closing, but you should've been offered a solution to still get some food here. Hopefully, we can leave you with a better impression soon. -The Team at Shake Seafood