The Store House
🧰 Other Services · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff was absent during posted business hours for a scheduled pickup.
Business reply on Google
I am sorry to hear that you were not able to pick up your U-Haul. Occasionally, the manager is called off site to attend to other issues. WIth the way U-Haul assigns trucks things can change quickly without notice to our management team. I think your compliant is more of an issue to be taken up with U-Haul then the storage unit though
Customer trailer was stolen from the storage facility lot
Business reply on Google
It is imperative that all trailers be locked down in the lot. We provide a storage lot for you to leave your vehicle, however it is still the owner of the vehicle's responsibility to ensure that the vehicle is secure and locked in the lot.
Difficulty contacting staff and overpriced storage units.
Business reply on Google
We have addressed the issue with the call center and have taken steps to improve customer service. I am sorry to hear about your experience.
Unauthorized credit card charge and inaccurate unit size information provided
Business reply on Google
I am sorry to hear about your experience. are you sure that was our organization? We typically do not run ads on Facebook, so that does not sound like us.?? If you would like specific assistance, I recommend calling the location at business hours and the manager on site will be able to assist you.
Storage unit broken into and personal property stolen due to negligence.
Business reply on Google
Brytanie, We are sorry to read this review. Please accept our apologies for any inconvenience you may be having. We are not sure about your comment about a serial burglar as we do not have a serial issue. In 2016 there was a police report made due to an FBI sting related to counterfeit clothing items. We request all tenants who feel they have items missing to contact the police. We fully cooperate with any investigation with either the police or the insurance company. Insurance is required by all our tenants for their protection. The amount of the deductible, coverage amounts and the carrier are selected by the tenant as we do not have insurance on tenants belongings. Most insurance policies do not cover mysterious disappearance. We do offer great pricing on vehicle storage and even have tow companies as our tenants. If you believe that you see illegal activity related to either break ins or storing vehicles illegally we ask that you notify the police as well as our professional onsite manager so we may properly investigate. Please feel free to email us at customer.service at storehere dot com if we can assist you in any way.
The business clock by the interstate displays the incorrect time.
Business reply on Google
Hi Paul, Thanks for your comments. As frustrating as it is for you, it is more so for us! We wish it was as easy as you make it sound to just change the time. Unfortunately, the software required to make the change is no longer available. We have spent countless hours trying to locate a suitable replacement. We would love for you to stop in our office and check out our great specials and excellent customer service in order that we can show you how not lazy we are. Thanks for sharing your comments and for your time.