The Studio (Studio 3 Fitness)

Business reply on Google

Thank you for taking the time to share this, and we're truly sorry for the experience you've had. This is not the standard we hold ourselves to, and we completely understand your frustration — no one should have to repeatedly request a cancellation while continuing to be charged. We're glad we were able to connect and confirm that your membership has been canceled and a full refund has been issued. We've also fixed our phone line so you — and anyone else — can always reach us directly. What you said about The Studio — the location, the classes, the concept — means a lot to us, and we'd love the chance to earn your trust back when the time is right for you. We hope to see you again!

Business reply on Google

We're so sorry for the confusion and inconvenience — we completely understand how frustrating it must have been to show up and find us closed. We had a brief delay in updating our Google hours during a time we weren't able to make the correction. We've now corrected our Google hours so they now reflect our open hours. What we want you to know is that our class schedule is always accurate — whenever a class is listed, we are open and ready for you. That's something you can count on. We'd love to make this up to you and hope you'll give us another chance — we think you'll love it once you get through the door!

Business reply on Google

Thank you for sharing this, and we're sorry for the frustration — you deserved a smoother experience, especially after being such a valued member. We hear you, and we take this seriously. We're happy to confirm that your membership has been fully canceled and you are all set. We also want you to know that we've been actively working to improve our cancellation process by bringing on additional admin support to increase our bandwidth and ensure requests are handled promptly and with clear communication every step of the way. We're sad to lose you to a move, but if you're ever back in the area, we'd love to welcome you back and make it up to you — The Studio will be here whenever you're ready!

Business reply on Google

Madeline, we’re truly sorry for the frustration and inconvenience you’ve experienced with billing and class scheduling. We completely understand how upsetting unexpected charges and delays can be, and we sincerely apologize for the negative experience. I will look into this situation! Your feedback is important and will help us improve our processes so future members don’t face similar issues.

Business reply on Google

We are truly sorry — this is not the experience we want for anyone, and we completely understand your frustration. You reached out multiple times and deserved a clear, timely response every single time. That didn't happen, and we own that. We've taken this seriously. We've brought on additional admin support to make our cancellation process smoother and more responsive, and our phone line is now fully operational so there's always someone available to help directly. We're committed to making sure no one has to go through this again. We're sorry we let you down and hope that someday you'll give The Studio another chance to show you who we really are!

Business reply on Google

We are so sorry — and we're especially sorry that it took a public review to get our full attention. You were patient, you reached out repeatedly, and you were even given a direct promise from the owner that wasn't followed through on. That is unacceptable, and we completely understand why you're frustrated. We're happy to confirm that your refund has been fully processed and your account is all taken care of. We've also made real changes to how we handle cancellations and billing, including bringing on additional admin support so that no request falls through the cracks and every commitment we make is kept. We'd love the chance to earn your trust back — if you ever want to return, we'd be happy to welcome you and make it up to you properly.

Business reply on Google

Madi, thank you for sharing your feedback. We understand how tracking progress on the bikes is important and will look into ways to make that easier for members. Regarding the garage, we appreciate your perspective and are reviewing our policies to ensure everyone feels safe and supported while using the space. Your input is valuable as we continue to improve the overall experience for all of our members.

Business reply on Google

Thank you for sharing your concerns — we genuinely don't want to be a source of frustration for anyone in the building and we take noise complaints seriously. We are mindful of our operating hours and work hard to ensure our classes run within them. That said, as a fitness studio, some level of sound is an inherent part of what we do, and we do have the right to operate within our permitted business hours. If this is an ongoing concern, we'd encourage you to bring it to your building management so it can be addressed through the proper channels — that's likely the most effective path forward for everyone involved.

Business reply on Google

Thank you for sharing your concerns — we genuinely don't want to be a source of frustration for anyone in the building and we take noise complaints seriously. We are mindful of our operating hours and work hard to ensure our classes run within them. That said, as a fitness studio, some level of sound is an inherent part of what we do, and we do have the right to operate within our permitted business hours. If this is an ongoing concern, we'd encourage you to bring it to your building management so it can be addressed through the proper channels — that's likely the most effective path forward for everyone involved.

Business reply on Google

Julia, we completely understand your frustration with the cancellation process and the lack of communication. This is not the experience we want for our members, and we sincerely apologize for the inconvenience and stress it has caused. Your feedback highlights areas we need to improve, and we’re taking it seriously to prevent similar issues in the future.

Business reply on Google

Thank you for sharing your concerns — we genuinely don't want to be a source of frustration for anyone in the building and we take noise complaints seriously. We are mindful of our operating hours and work hard to ensure our classes run within them. That said, as a fitness studio, some level of sound is an inherent part of what we do, and we do have the right to operate within our permitted business hours. If this is an ongoing concern, we'd encourage you to bring it to your building management so it can be addressed through the proper channels — that's likely the most effective path forward for everyone involved.

Business reply on Google

Mimi, we apologize for your experience, but we are incredibly appreciative for your detailed feedback! Thank you for helping us make a better experience for all new and returning clients. We are looking into all of your comments and concerns. We would love to have you back in for a different format in hopes your experience is better enjoyed. Give us a call, and ask for Kyle!