The Study at University of Chicago
🏨 Hotels & Travel · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Inadequate housekeeping service and lack of family-friendly breakfast options.
Business reply on Google
Thank you for staying with us and for sharing your feedback. We're glad you found your rooms clean. We appreciate your comments regarding towel service and breakfast options, and we'll share them with our team. Thank you as well for the suggestion of a breakfast buffet during campus tour days. We hope to welcome you back on a future visit.
Room lacks basic amenities and hotel furniture is stained and dirty.
Business reply on Google
Thank you for your feedback. We sincerely apologize that your stay did not meet your expectations. The condition you described is not typical of our hotel, and we are sorry for the disappointment this caused. We would also like to note that mini refrigerators, microwaves, coffee makers, and ice buckets are available upon request. We apologize if this was not communicated during your stay. We appreciate you bringing these concerns to our attention and will use your feedback to improve our guest experience.
Limited coffee service hours and unhelpful staff during station breakdown.
Business reply on Google
Thank you for your feedback. We're glad you enjoyed our location and found your room clean and comfortable. We apologize that the coffee service and staff interactions did not meet your expectations. Your comments regarding the coffee availability, quality, and overall hospitality will be shared with our team as we work to improve the guest experience. We appreciate you taking the time to let us know.
Staff provided incorrect billing information and were unprofessional during resolution.
Business reply on Google
Thank you for your detailed feedback. We appreciate your positive comments regarding the room, location, and amenities. We sincerely apologize that your experience did not meet expectations. We regret the inconsistency in information provided at check-in regarding billing procedures, as well as the manner in which your concerns were addressed. This is not the level of service we strive to provide and reflects a lapse in both communication and professional standards. The matter will be reviewed internally, and your feedback will be used to improve our service. Should you wish to discuss this further, please contact me directly at 872.315.1306. Thank you for bringing this to our attention.
The television and heater in the room were malfunctioning.
Business reply on Google
Thank you for your feedback, and we’re very sorry to hear about your experience. We apologize for the issues with the TV and heating during your stay and understand how frustrating this must have been. Your comments have been shared with our team so these concerns can be addressed promptly. We appreciate you bringing this to our attention.
Hotel lacks basic amenities and failed to compensate for power outage.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your disappointment and the inconveniences you experienced during your stay. While coffee makers and refrigerators are available upon request, I regret that this was not clearly communicated, and I understand how that impacted your experience. I also sincerely apologize for the disruption caused by the power outage. Your comments have been shared with our team, as they are invaluable in helping us improve communication and the overall guest experience. I would appreciate the opportunity to speak with you directly to better understand your concerns. Please contact me at 872‑315‑1306 at your convenience.
Website booking system prevents reservation changes or cancellations
Business reply on Google
Susheel, Thank you for the kind words about the hotel and restaurant, and we’re truly sorry this happened to you. We completely understand the frustration regarding the booking: believe us, the feeling is mutual! Unfortunately, this has become an industry-wide issue. Third parties intentionally imitate hotel websites (often adding separate "transaction fees" while doing so) and then make the reservation via online travel agencies like Booking.com. When reservations are made this way, the hotel can’t modify or cancel them because the booking is controlled by the third party. In many cases, even if we try to help with a change, the reservation terms and payment remain with the booking site, which limits what we’re able to do on our end. For future visits, we always recommend confirming you’re on our official site: thestudyatuniversityofchicago.com. We appreciate you flagging this. It’s something we and many hotels are actively working to combat, and feedback like yours helps other travelers know what to look for. We hope to welcome you back again soon.
hotel lacks basic room amenities and charges high prices
Business reply on Google
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and that we did not meet your expectations. Your comments regarding our service and amenities are concerning, and I will be addressing them with our team immediately. Please know that additional soap, refrigerators, coffee makers, cups, and shower caps for your room are available upon request at any time. We appreciate your feedback to continue improving. If you’d like to discuss your experience further, please feel free to reach out to me directly at [email protected].
hotel rooms lack basic appliances like refrigerators and microwaves
Business reply on Google
Thank you for your honest feedback! We're glad you enjoyed the service and cleanliness, and we appreciate your kind words about our front desk team. We understand how important in-room amenities like a fridge and microwave can be, and we’ll be sure to share your comments with our team for future consideration. We hope to have the chance to welcome you back and provide an even better experience. Warm regards, Cornelius Moore Guest Service Manager
Hotel failed to provide housekeeping and lost a guest's jacket.
unprofessional staff behavior and limited hotel amenities
Housekeeping failed to provide bottled water and refill shampoo.
hotel charged guest twice for the same stay
The hotel failed to respond to multiple inquiries regarding booking.
poor room amenities, failed dinner reservation, and delayed room service and valet
Long wait for room and poor cleanliness and maintenance in suite.
The room quality did not justify the high price paid.
Room noise issues and failure to provide paid valet parking services.
Business reply on Google
Good Evening. I want to Thank you for taking the time to give us your feedback, it is greatly appreciated. I also want to extend my sincerest apologies for your unsatisfactory experience, as guest satisfaction is our top priority. At your convenience, I would like to discuss your experience further when time permits with your schedule. Please feel free to contact me, my email address is [email protected]. I hope to hear from you soon. Enjoy the remainder of your evening. Chimere-DOR
Hotel room lacked basic amenities and had multiple broken facilities.
Business reply on Google
Good Afternoon Deirdre Bush! First and foremost, we would like to thank you for choosing our hotel for your hospitality needs. It is in our highest interest to ensure each guests' needs are not only met but exceeded beyond expectation. Regrettably, your needs were not met while visiting us and I would like to extend my deepest apologies you were not happy with your stay. We completely agree that comfort and privacy is a top priority. We apologize you did not feel comfortable during certain aspects of your stay. Despite your recent experience, we do hope you give us another chance to exceed your expectations the next time you are in the Hyde Park area. Thank you for sharing your experience with us and safest travel wishes to you. - Guest Service Manager at the Study University of Chicago
Staff entered room and involuntarily checked out guest without authorization.
Business reply on Google
Good Morning Mr. Lyons, I want to apologize for the inconvenience that you experienced while staying with us. Thank you for your feedback, we will take your concerns in consideration while reviewing our process. We hope you reconsider visiting us again, our top priority is ensuring that every guest is satisfied, every time.