The Vineyards at Porter Ranch
🎬 Entertainment · Northridge
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member experienced discriminatory treatment and unwelcoming behavior from employees.
Business reply on Google
Hi Katina, We apologize for any issues you experienced and thank you for bringing this to our attention. We take your feedback seriously and would like to discuss this further to make sure it doesn’t happen again. Please reach out to us at (323) 655-7330 at your earliest convenience. We look forward to resolving this matter to your satisfaction.
Parking availability is limited and requires extra time to find.
Business reply on Google
Hi Judy, We’re very sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience caused. Your feedback is important to us, and we would like to make things right. Please contact us directly at 323-655-7330 so we can address your concerns and find a suitable resolution.
unauthorized individuals loitering near the children's playground
Business reply on Google
Hi Larbi, We’re very sorry to hear about your experience. Please accept our sincerest apologies for any inconvenience caused. Your feedback is important to us, and we would like to make things right. Please contact us directly at (323)655-7330 so we can address your concerns and find a suitable resolution.
insufficient parking availability due to increased traffic from nearby businesses
Business reply on Google
Hi Zoe, Thank you for your honest feedback. We value your opinion and are glad you shared it with us. We’re committed to enhancing our services and your insights are invaluable in this process. We hope to have the opportunity to serve you better in the future. If you have any further suggestions or concerns, please feel free to reach out to us directly.
The parking availability at the shopping center is insufficient.
Business reply on Google
Thanks for the review, Vickie! We're sorry to hear you've had issues with our parking lot. Our goal is to create an amazing experience every time you visit, so we're working on ways to improve parking.
The parking lot capacity is insufficient for the current business volume.
Business reply on Google
Thanks for the review, Tara. Sorry to hear you've had issues with our parking lot. We're working on implementing new ideas to make The Vineyards an amazing experience every time you visit.
The pastrami sandwich served was tough and poor quality.
Security failed to notify owner after locating stolen vehicle in parking lot.
Business reply on Google
Hello, Raffi! We are happy to hear you had a great dinner at Paxti's, but we're very sorry to hear about your experience with losing your car in the parking lot. Since no cars have even been reported stolen at The Vineyards, we took your report very seriously. After investigating with the security team, we understand that there were misunderstandings with security and the police that led to a delay in reconnecting you with your car. We understand how confusing and stressful it is to lose your keys or your car in a busy lot, so we are very glad the issue was resolved. Thank you for bringing it to our attention. We hope you come back for many more dinners at The Vineyards.
EV charging stations now require additional parking fees
Business reply on Google
Hello, Michelle! We are happy to hear you love our stores, but we're disappointed to learn about your experience with the EV car charging stations. While we do not control the EV vendor's prices, etc., we hear you and will look into this. Thank you for visiting us at The Vineyards, and we hope to see you again soon!
Lack of security and high crime rates in the parking lot
Business reply on Google
Hello, Michael. We are sorry to hear you had a difficult time with parking at The Vineyards. We are working with our security to implement new strategies that will make parking much easier and safer for our customers. Thank you for taking the time to leave feedback, and we hope to see you again soon!
insufficient parking availability for visitors
Business reply on Google
Hello! We are sorry to see you had troubles finding parking on your visit. As we continue to grow, we are monitoring our parking situation at peak times to make sure we are reducing wait times and creating positive experiences across The Vineyards. If you would like to share more about your visit, please email us at [email protected]. We hope you will visit us again soon so we can deliver a five-star experience.
Electric vehicle chargers are non-functional and customer support is unhelpful.
Business reply on Google
Hi, Louis! Thank you for bringing this to our attention. We are sorry to hear you have had issues with the EV charging stations. That is not the experience we strive to deliver at The Vineyards! We have notified our security team and they will be increasing their efforts to ticket violators so that those parking spaces are open to guests who need to charge their electric cars. We recommend you reach out to ChargePoint at 888-758-4389 to request a refund for any money you've lost on nonfunctional stations. Also, we have more stores and restaurants on the horizon so we hope you will visit us again soon!
The nail salon is unsanitary and provides poor quality service.
Nail polish chips prematurely and staff rushes through services.
Business reply on Google
Hi, Flora. Thanks for taking the time to leave a detailed review. We are sorry to hear you have had a poor experience at Vineyards Nail Spa. Our team will be sure to share this information with them so that they can improve and make things right. We hope you will visit us again soon to experience all that The Vineyards at Porter Ranch has to offer.
The parking lot is difficult to navigate and store occupancy is low.
Business reply on Google
Hi, Daryll! Thanks for taking the time to leave a review. We appreciate the feedback. We've made a lot of improvements and added several new shops and restaurants since your review, so we hope you'll visit The Vineyards again soon.