The W Nail Bar Bottleworks
💅 Beauty & Spa · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail quality and unauthorized charges for a no-show appointment.
Business reply on Google
Hi Zach, We take all feedback seriously and strive to provide every guest with a positive and respectful experience. However, after thoroughly reviewing our records, we do not have any appointment history under your name, nor have we received prior complaints regarding the services in question. We would like to clarify that during the incident referenced, our team acted in accordance with our clearly stated cancellation and payment policies, which all guests agree to upon booking. Unfortunately, when these policies were enforced, the guests behavior escalated to the point of verbally confronting our staff, disrupting other guests, and soliciting negative feedback on their behalf. For the safety and well-being of everyone present, we were left with no choice but to contact building security. Additionally, it’s important to note that services were both booked and received, yet payment was refused before leaving the establishment. We remain committed to providing excellent service and maintaining a safe, respectful environment for both our staff and guests. If you believe there has been any misunderstanding or would like to resolve this matter privately, please feel free to contact us
customer developed a green skin infection following a manicure
Business reply on Google
Hi Lynn, Thank you for following up and sharing your experience. We take all feedback seriously and truly regret to hear that you experienced discomfort after your visit. While we can’t comment on medical conditions or confirm any connection to our service, we want to assure you that all of our tools are thoroughly cleaned and sanitized according to industry standards and state board regulations after every use. Cleanliness and guest safety are top priorities in our salon. Regarding your mention of the floors—we appreciate your observations. Our space is housed in a historic building, and while the original floors add unique character and charm, we do understand how they may appear weathered in photos. That said, we’re already in the process of planning a restoration to update and refinish the flooring very soon, and we’re looking forward to improving the overall aesthetic of the space while preserving its heritage. We appreciate your note about the reservation name; thank you for the clarification. We're glad to know you're hopeful about the location—it means a lot to us, and we’re committed to continuing to elevate the guest experience.
Staff provided poor customer service and refused to accommodate a group.
Business reply on Google
Hi Anna, Thank you for your feedback and for being a loyal client over the past year — we truly appreciate your support. We're genuinely sorry to hear that your recent experience did not meet expectations, especially on such a special occasion. We completely understand how important your wedding preparations are, and it’s never our intention to add stress to a meaningful day. We regret that the situation felt disappointing and uncomfortable. As noted in the event form and confirmation documents provided at booking, all group services must be scheduled in advance and modifications on the day of the appointment are not guaranteed. This policy is in place to ensure we can provide every guest with the time and quality of service they deserve. In this case, the unexpected need for Gel-X removal required additional time that had not been allocated, and unfortunately, we were fully booked and unable to accommodate changes without impacting the rest of the schedule. Our goal is always to communicate these policies clearly and uphold them with consistency — not to be inflexible, but to protect the quality and fairness of service for all guests. That said, we’re truly sorry if the situation
The salon was dirty and the staff provided unprofessional service.
Business reply on Google
Hi Bailey, Thank you for sharing your recent experience. We appreciate all feedback to learn and grow moving forward. This is certainly not our standard and we are so sorry to hear your experience did not meet our expectations. Our team will be in touch directly to make this right.
The salon repeatedly cancels appointments for the customer.
Business reply on Google
Hi Hattie, thank you for sharing your feedback as we appreciate feedback of all kinds to improve moving forward. Our records indicate this was your first experience with us and unfortunately your nail tech had an emergency. We do our best to honor all appointments although, we too are human. Our team has been in touch directly to make this right.
Technician was rude and refused to accommodate a booking error
Business reply on Google
Hi Carrie, thank you for taking the time to share your experience with us. We are sorry to hear we did not meet your expectations, and will be reaching out to you directly to make this right!
Nail technician applied incorrect color and management refused to provide fix.
Business reply on Google
Hi Amy, we have offered different solutions to resolve this issue for you, including comping the gel removal service as a courtesy. As you know, you were not charged for the service you are requesting compensation for since all forms of payment were unable to be processed. In all of the email and message correspondence over the last 3 weeks, we do not have any mention of your sick child or them needing to visit the emergency room until your review today. We do not respond to threats of negatively impacting our business and our nail technicians livelihood by leaving negative reviews. We hope you find a salon that is the best fit for you.
Customer charged full price for canceled appointment and received poor service.
Business reply on Google
Hi Tara. We are sorry to see this. Our records show that you received service in March 2021. We'd love the opportunity for a second chance!
Staff refused service, shortened appointment time, and could not split payment.
Business reply on Google
Hi Ramandip, we appreciate you sharing about your recent experience. We are so sorry to hear this as we always aim to provide the highest quality of customer service. Our team will reach out to you directly to make this right!
Long wait time and poor service quality for gel manicures.
Business reply on Google
Hi Amy, thank you for sharing as we appreciate feedback of all kinds. We are so sorry to see this as we aim to provide the highest quality of service! Our team will reach out to your directly to make this right!
Staff ignored service requests and receptionist overcharged for the pedicure.
Business reply on Google
Hello Brigette-we tried to find in our system and were unable to locate you. We do not have receptionists and our pedicures are $56-65. Is it possible this review was for an alternate salon? There is a salon on the same block as us. If you did in fact visit us at The W Nail Bar, please email us at [email protected] so we can better support you.
Staff were rude and refused service to walk-in customers.
Business reply on Google
Hi Sean. We are so sorry to hear this as we always aim to provide the highest quality of customer service and experience. We are an appointment-based salon, so walk-ins are based on availability. We do recommend guests book an appointment ahead of time to ensure our team can provide the service requested. We'd appreciate the opportunity to make this right for the next time that you are in town. Please email [email protected] and our Customer Experience team will be in touch.
Poor application techniques caused nail damage and difficulty removing gel polish.
Business reply on Google
Hi Sierra. We are sorry to hear this as we always aim to provide the highest quality of service. Our Customer Experience team will be reaching out to you directly to make this right.
Business booked wrong service and refused refund after charging for no-show
Business reply on Google
Hi Jensine. We are so sorry to hear this as we always aim to provide the highest quality of customer service. We have asked our Shop Manager to reach out to you directly to make this right.
Technician damaged nails and charged full price despite not providing service.
Business reply on Google
Hi Becky. We are so sorry to hear this as we always aim to provide the highest level of customer experience and services. Could you please email [email protected] to confirm your email address? We are unable to locate as it was tied to a group appointment and we'd like to speak with you directly to make this right.
Customer charged for full service despite receiving a shorter, cheaper pedicure.
Business reply on Google
Hi Chris. We are sorry to hear this and appreciate your feedback. Please email [email protected] so that our team can work to make this right.
gel manicure and pedicure chipped after four days
Business reply on Google
Hi Jessica. Thank you for reaching out and sharing this feedback, it is certainly disappointing to hear about your experience. Please send an email to [email protected] so our team can work to make this right.
Nail technician provided incomplete pedicure and manicure services.
Business reply on Google
Hello Sahar. Thank you for reaching out and sharing this feedback, it is certainly disappointing to hear about your experience. Please send an email to [email protected] so that our team can work to make this right.
Gel nails lifted and peeled shortly after application.
Business reply on Google
Hi Haley. We are so sorry to see this and appreciate you reaching out to express your concern. Please send an email to [email protected] so that our team can work to make this right.
Customer waited twenty minutes past appointment time without being served.
Business reply on Google
Hi Andrea-thank you for sharing this feedback and you are completely right, your time is valuable and we want to respect that as much as we can. We certainly agree with no charge for your service and are disappointed this was your experience today. If at any time you change your mind, and would be open to giving us another chance-please contact us directly at [email protected]. Again, we thank you for this feedback and apologize for the impact to your day.