The Westin San Jose

Valet drop-off location creates dangerous traffic conditions for guests.

The hotel lacks on-site parking for guests.

Hotel refused to issue a refund for a canceled flight

Broken air conditioning, missing amenities, and inconvenient off-site parking.

Hotel refused to honor guaranteed platinum elite breakfast benefit

Management enforced rigid policies and lacked customer service empathy.

Vehicle vandalized in valet parking and poor hotel room conditions.

billing discrepancies, maintenance delays, and unannounced breakfast service closures

Staff demanded duplicate payment and exhibited discriminatory behavior toward a guest.

Hotel facilities are worn and staff service is declining.

The hotel room was infested with ants in the bed.

Room had undersized bed, leaking plumbing, low water pressure, and noise.

The hotel room had ripped carpet and dirty windows.

Outdated property facilities and indifferent customer service from staff.

Hotel suffers from poor cleanliness, neglected conditions, and excessive noise.

Hotel refused refund for room with non-functional heating system

Housekeeping damaged personal property and management refused to accept responsibility.

Hotel lacks flexible checkout, has expensive parking, and outdated room amenities.

The hotel significantly overcharged the guest beyond the agreed rate.

Housekeeping failures and unresolved noise disturbances from neighboring room