Tiara's Nail
💅 Beauty & Spa · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Poor customer service and low quality nail shaping.
Nail technician performed a sloppy manicure with incomplete steps
Business reply on Google
Hi Alexis, Thank you for taking the time to share your feedback. We sincerely apologize that your visit did not meet the level of service we strive to provide. The technician who worked with you does not speak English, which unfortunately led to some communication challenges. However, we understand that this is not an excuse, and we sincerely apologize for your experience. Your feedback is very important to us. We will continue working with our team to improve our communication and service so we can provide every guest with the quality of care they deserve. Thank you again for your honest feedback. We truly appreciate your kindness and understanding, and we’re sincerely sorry for your experience. We will continue working hard to improve and provide a better experience for every guest. We wish you all the best. 💙
The manicure and pedicure quality was poor for the price paid.
Business reply on Google
Hi Prarthana, we're sorry to hear about your experience. However, we’re unable to locate any record under your name in our system. Is it possible that this review was intended for another salon, or that the appointment was booked under a different name? We’d appreciate the opportunity to look into this further. Please feel free to contact us directly. Thank you.
The pedicure service was overpriced and provided poor quality results.
Business reply on Google
We sincerely apologize for any unpleasant experience you may have had at our salon. We truly appreciate your feedback and will continue working to improve our service and Customer experience. Thank you for your support.
Poor quality pedicure with uneven polish and improper nail filing.
Business reply on Google
We sincerely apologies if your experience did not meet expectations. we truly value all customer feedback and will continue doing our best to improve our service and provide a positive experience for every client. thank you for your feedback.
Poor service quality and rushed pedicure application at nail salon.
Business reply on Google
We sincerely apologize for any unpleasant experience you may have had at our salon. We truly appreciate your feedback and we will continue working to improve our service and Customer experience. Thank you for your support.
Long wait times and poor quality nail service despite having appointments.
Business reply on Google
We are truly sorry to hear that your experience did not meet your expectations. we appreciate your feedback and will continue striving to provide better service and more positive experience for all of our Customer. Thank you for sharing your thoughts with us.
unclear pricing and poor hygiene standards regarding used towels
Business reply on Google
Hi Sara, thank you for your detailed feedback. We truly appreciate you taking the time to share your experience. First, we sincerely apologize for the lack of clear communication regarding pricing during your visit. It was a very busy time, and we regret that this was not explained more clearly upfront. We did our best to adjust the final price at checkout, but due to the length and custom design of your nails, the service could not be priced at the base level. We always aim to be fair and transparent, and we will continue improving our communication to avoid any confusion in the future. Regarding cleanliness, we take hygiene very seriously and always follow strict sanitation procedures. We’re sorry if anything during your visit gave a different impression, as that is never our standard. We’re glad to hear you were happy with the final result of your nails. Your feedback is very important to us, and we will use it to continue improving our service. Thank you again for your honesty.
Pedicure technician performed poor nail trimming and uneven polish application.
Business reply on Google
Hi Emma, thank you for your honest feedback. We truly appreciate you sharing your experience with us. We’re glad to hear you were happy with your Gel X set, but we sincerely apologize that your pedicure did not meet your expectations. This is not the level of quality and care we strive to provide, and we’re very sorry for the discomfort and uneven results you experienced. Please kindly contact the salon or stop by at your convenience so we can take a closer look and make things right for you. We would truly appreciate another opportunity to provide you with a better experience.
Poor quality nail service due to technician rushing
Business reply on Google
Hi Jillian, thank you for your feedback. We’re truly sorry to hear about your experience, especially after your first visit was a positive one. This is not the level of care or consistency we strive to provide. We sincerely apologize that you felt rushed and were not satisfied with the results of your service. Please kindly contact the salon or stop by at your convenience so we can better understand what happened and make things right for you. We truly value your feedback and would appreciate the opportunity to regain your trust.
The SNS manicure chipped and crumbled after three days.
Business reply on Google
Hi Missy, thank you so much for taking the time to share your experience with us. We truly apologize that your dip manicure did not meet your expectations. 😔That is definitely not the quality or durability we aim to provide, and we’re very sorry for the inconvenience this caused you, especially during the busy holiday season. We truly appreciate your kind words about the pedicure, and we would sincerely love the opportunity to make things right. If you’re willing, please feel free to contact us directly so we can take care of your nails and correct any issues that occurred. Your feedback is very important to us, and we are always working to improve our services. Thank you again, and we truly hope to have the chance to welcome you back.💓
Staff were loud and the pedicure service was rushed.
Nail fell off shortly after service and staff was dismissive.
Business reply on Google
Hi Sami B 🌸 Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent visit didn’t meet your expectations, especially after the positive experiences you had with Chi Chi. We understand how frustrating it must have been to have a nail fall off so soon and to feel brushed off when trying to return. This is certainly not the level of service we aim to provide, and we take your feedback seriously. Wishing you all the best, and thank you again for your past support. Warm regards 💠Tiara'S Nails
Poor quality nail service due to rushing and incomplete cuticle work.
Business reply on Google
Hi Vanessa Cutler 🌸 Thank you so much for sharing your experience with us — we’re truly sorry to hear that your visit didn’t go as expected. We’re truly sorry to learn that your experience didn’t meet your expectations, especially since you chose us based on our positive reviews and trusted us before an important trip. We completely understand your disappointment and frustration, and we sincerely apologize for the quality of the service you received. What you described is far from the standard we strive for. It’s clear that we fell short, and we take full responsibility for that. While we’re glad to hear you found our staff sweet, we regret that things felt rushed and that the end result left you so dissatisfied. Please know that we take your feedback seriously and are already looking into how we can ensure this doesn’t happen again — from scheduling to service quality and attention to detail. Wishing you the best, and again, we’re truly sorry for the experience you had. Warm regards, 💠Tiara's Nail
Poorly applied acrylic nails caused injury and required customer self-correction.
Poor nail quality and unprofessional staff behavior during service.
Nails began lifting and falling off shortly after application
Business reply on Google
Thank you so much for your kind words! 🌟 We're thrilled to hear you had such a great first visit and that we've become your new salon. 💅✨ We can't wait to see you again soon! 😊❤️
Poor quality nail service and overcharging for unsatisfactory results.
Business reply on Google
WE SINCERELY APOLOGIZE For Your Unhappy Experience At Our Nail Salon.😭 You come to us with a style of very thin set acrylic, and just want to refill your nails. You didn't request us to cover the entire surface of your nails to make them thickened. When it's almost complete and you say why only fill it up and not cover it all? We got it and tried to ask you so many times if you wanted to make it thicker. We did our best to fix it for you with all our hearts. But you said you didn't have time, and we made sure that, if your nails were broken, please help us to come back and we would fix them for you. We sincerely apologize to you 😥 We will try to improve and enhance the skills of all our staff. Again, we are so sorry you were unhappy with our work and your overall experience ♥️