Times Square
🎬 Entertainment · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Apartment unit targeted by intruders during the day
Business reply on Google
Hi, Jakian - Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the concerns you’ve experienced at Times Square. Please know that we take situations like this very seriously and would appreciate the opportunity to learn more so we can address the matter appropriately. We weren’t able to locate your name in our system, so we encourage you to contact our property manager directly at 614-826-6542. We’re here to discuss your concerns in detail and work toward a resolution. Sincerely, The Times Square Management Team
Apartment bathroom was left dirty and maintenance failed to clean it.
Business reply on Google
Hello, Andre - Thank you for sharing your feedback. We understand your concerns and regret any confusion about the sink and toilet. Our maintenance team did apply enamel to address rust markings, and we’d be happy to revisit if there are any remaining issues. We value your experience and want to ensure you feel fully supported—please call our property manager at 614-826-6542 so we can discuss this matter in more detail. Sincerely, The Times Square Management Team
The staff members are consistently incompetent.
Business reply on Google
Hello, Megan - Thank you for taking the time to share your feedback about your experience at Times Square. We sincerely apologize for the issues you’ve encountered during your time here. Our property manager has connected with you via email and would be happy to discuss any further concerns you may have. If you would like to talk directly, please feel free to reach out by phone, or you can let us know by responding to the email. Your satisfaction is important to us, and we would love the opportunity to make things right. Thank you for your understanding, and we hope to hear from you soon. Best regards, The Times Square Management Team
Property management damaged patio plants due to unannounced power washing extension.
Business reply on Google
Hello, Chad - Thank you for taking the time to share your feedback regarding your experience at Times Square. We sincerely apologize for the inconvenience caused by the extended power washing schedule and the impact it had on your patio. All members of our team have reviewed the concerns mentioned in your review, but we are having trouble verifying you as a resident of our community based on your username. We want to ensure that we address any remaining issues effectively. We kindly ask that you please give our property manager a call at your earliest convenience at 614-932-9900 or by email at [email protected]. We strive to keep our residents informed, and we understand how frustrating it can be when expectations are not met. If there is anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out. Thank you again for your understanding. Warm regards, The Times Square Management Team
Apartment window leaked during rain and remained unrepaired for entire lease.
Business reply on Google
Hello, Justin- Thank you for sharing your feedback regarding your experience at Times Square. We understand your frustration with the water leak issue in your bedroom. We take such concerns very seriously and want to ensure that this matter is resolved promptly. Our contractor has previously been to your apartment to seal the windows, and they have confirmed that the work was completed. They also made several visits to inspect the windows from the outside, ensuring that they are properly sealed. Despite their efforts, it appears that the issue persists, and we understand your concerns. Our property manager and service manager would like to visit your apartment when you're home so they can resolve this issue. Open communication is important to us, and we are committed to finding a solution to the water leak problem. Our property manager will be reaching out to you to schedule a time to stop by and work on a resolution. Please be on the lookout for their communication. Best regards, The Times Square Management Team
Apartments are in unfit living conditions
Business reply on Google
Hello, Mar- Thank you for sharing your concerns, although we do not recognize your name in our system as a prospect or resident. We take all reviews seriously and value all feedback; however, without further information, we are unsure what specific issues you are referring to. We strive to maintain high standards of living for all our residents, and if there are any issues, we are committed to addressing them promptly. Please reach out to our property team at [email protected] or 614-932-9900 so we can better understand your concerns and work towards resolving them. We appreciate your feedback and the opportunity to improve our community. Best regards, The Times Square Management Team
unresolved maintenance issues causing sulfur gas exposure in master bathroom
Business reply on Google
Hello, Kathleen- Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand that maintenance delays can be frustrating, and we appreciate your patience as we work to address this issue. Regarding the sulfur smell in your primary bath, this odor is more likely to occur when plumbing is not used daily. We completely understand how this unpleasant smell can be an inconvenience. Our property manager has reached out to you to discuss your concerns, and we would like to confirm that our service supervisor has your permission to enter your apartment and resolve this issue promptly. Your feedback is valuable to us, and we are committed to providing a positive living experience for all our residents. If you have any further concerns or questions, please feel free to reach out to our team directly or email us at [email protected]. Thank you for your understanding and cooperation. Best regards, Times Square Management
Management sent disputed move-out charges to collections without providing an itemized…
Business reply on Google
Hi, Ciera - Thank you for taking the time to provide your feedback. We're glad to hear that your residency at Times Square was enjoyable, but deeply regret the confusion and frustration surrounding your move-out process. Please note that we sent the itemized move-out statement detailing the costs incurred to your address and emailed a copy as well. We understand the gravity of this situation, and it's certainly not our intention to cause distress. If you still have concerns or unanswered questions, we encourage you to reach out to us directly. We're ready to assist and clear up any misunderstanding. Sincerely, Times Square Management
Unresolved maintenance issues and aggressive rent increases by property management.
Business reply on Google
We take feedback from our residents very seriously, and while we've had the opportunity to speak with you directly about these concerns, we're happy to reiterate and clarify the conversations we've had with you. To confirm, the partial payment policy has always been in place, but it's our responsibility to enforce it and keep things fair for all residents. The trash compactor breaking was unfortunate, but we made arrangements to have it repaired as soon as possible to minimize the impact it had on our residents. We can't speak to the comments made by the previous management company, but rest assured, your interactions with us will always be respectful and transparent. Sincerely, Times Square
Rent increased significantly without any property improvements or added amenities.
Business reply on Google
Hi there, Arabella! It's been a pleasure having you as a member of our community, so we appreciate you for providing this feedback. Please contact our Customer Cares Line at (877) 385‐1878 or [email protected] at your earliest convenience for further assistance with your renewal options. We do hope that you will choose to continue your stay, thank you!
Management failed to clear snow from the apartment complex parking lot.
Business reply on Google
Tyler, thank you for bringing your concerns to our team's attention! We greatly apologize for any inconvenience this recent storm has caused you. Please know that we are working diligently to resolve the issue with snow removal. Please contact us at [email protected] or (877) 385‐1878 for further assistance.
Excessive utility costs, poor maintenance, and unfair move-out charges.
Business reply on Google
Areeb, thank you for voicing your concerns. We invite you to reach out to our team directly at [email protected] or (877) 385‐1878 to review your move-out evaluation. It was a pleasure having you as a member of our community, so we do appreciate your feedback and thoughts on further improvement. We wish you all the best!
thin walls cause excessive noise from neighbors
Business reply on Google
Hi there, Lexie! We're glad to have you as a member here at Times Square. Our team is sorry to hear about the noise concerns you are having with your neighbors! Please connect with us at [email protected] or (877) 385‐1878 and we'd be glad to address this concern. Our members' comfort is a great priority for us, so we look forward to assisting you further. Thank you!
Front desk staff refused entry for not having a face mask.
Business reply on Google
We're sorry to hear about this experience, Ella! Our community does have a current face mask policy due to COVID-19, however, we do apologize for any inconvenience this policy has caused you. Our member's and team's safety is our top priority during this challenging time! We'd be happy to discuss this policy with you directly, so please feel free to contact our team at [email protected] or (877) 385‐1878. Thank you!
Property manager discussed private tenant information in front of a visitor.
Business reply on Google
Hello there! Thank you for your interest in our community here. We greatly apologize for the first impression you experienced of our team! We can assure you that our entire team is greatly striving to offer the highest level of customer service at our community. Our team would appreciate a second chance to truly show you all that we have to offer here, so please reach out to [email protected] or (877) 385‐1878 to discuss your experiences. We look forward to chatting with you soon!
Leasing office staff member was rude and unprofessional to a delivery driver.
Management charged an unfair cleaning fee for cooking odors.
Business reply on Google
Hi there! Thanks for sharing your opinion of our team and community here. We're sorry to hear that you were not pleased with your time with us. Our team is working hard to ensure that each of our members are fully comfortable in their homes! We'd be more than happy to chat with you about your move-out evaluation, so please give us a call. Thanks for your time!
unprofessional conduct by a staff member named Umber
maintenance fails to address appliance repairs and building upkeep issues
Unresolved safety issues, broken security gates, and poor maintenance service.