Tipsy Nail Bar

Business reply on Google

Thank you for taking the time to share your feedback. We're truly sorry to hear that your visit did not meet your expectations. At Tipsy Nail Bar, we strive to provide every guest with exceptional service, clear communication, and a comfortable experience. We understand how frustrating it must have been to feel that there was confusion about the service you requested. Regarding acrylic toes, our technicians are trained to make recommendations based on the condition of a client's natural nails and overall nail health. While our intent is always to provide professional guidance, we never want a guest to feel embarrassed, pressured, or uncomfortable. If that's how your visit felt, we sincerely apologize. We also take concerns about pricing very seriously. Our pricing is based on the services performed, but we would have appreciated the opportunity to review your ticket with you before you left so we could address any questions or concerns. Your feedback has been shared with our team and will be used as a coaching opportunity to improve communication and the overall guest experience. We regret that your first visit did not reflect the standard we work hard to provide. If you're willing

Business reply on Google

Thank you for taking the time to share your experience. I'm truly sorry to hear that you left feeling unwelcome. At Tipsy Nail Bar, we strive to provide every guest with the same level of hospitality and respect, regardless of who they are. I sincerely apologize that you were not offered a beverage while others were. That is not the experience we want any guest to have, and I understand how that could make you feel overlooked. I take concerns like this very seriously and will be addressing this with my team to ensure every client is greeted and cared for consistently. I appreciate you bringing this to my attention, as it gives us the opportunity to improve. If you're willing to give us another chance, I would love the opportunity to personally make things right. Please feel free to reach out to me directly before your next visit, and I'll make sure you receive the level of service and hospitality that every guest deserves. Thank you again for your honest feedback. 3048092283

Business reply on Google

Hello, I’m sorry your experience is less than satisfactory, and if you would give us another chance, we’d be more than happy to fix it for you!

Business reply on Google

Hi, thank you for taking the time to share your experience. First, I'd like to sincerely apologize that your visit did not hold up to the standard we strive for after you left the salon. I'm glad to hear you enjoyed your time with us and that our team made you feel welcome, but I'm truly disappointed to hear about the lifting, breakage, and especially your concern regarding your toe. That is certainly not the experience we want any guest to have. As someone in the industry, I understand your perspective, and I take your feedback seriously. While there can be a variety of factors that contribute to lifting or product failure, it's clear that your service did not meet your expectations, and I appreciate you bringing it to my attention. I know that after spending $200 on your services, you expected lasting, quality results, and I'm sorry we let you down. Although I understand you don't plan to return, I would still appreciate the opportunity to make things right if you're willing. Please reach out to me directly at your convenience. Thank you again for your honest feedback. Conversations like this help us improve, and I truly wish your experience had been a better one.

Business reply on Google

Thank you for taking the time to share your experience. I'm truly sorry that your girls' day didn't turn out to be the relaxing experience you were expecting. There is no excuse for the delays, lack of organization, or for making you feel that your time wasn't valued. An appointment should provide a smooth and timely experience, and it's disappointing to hear that distractions and conversations among the staff affected your service. I'm currently making changes to our management and operations to ensure our team stays focused on providing the level of service our guests deserve. Your feedback is valuable because it helps me address issues that don't reflect the standards I have for my business. Please feel free to reach out to me directly so I can personally ensure you have a much better experience. I hope we'll have the opportunity to regain your trust. Thanks, Dom Email: [email protected] Or my direct line (304-809-2283)

Business reply on Google

Thank you for taking the time to share your experience. I'm glad to hear that your nail technician treated you with kindness, but I'm truly sorry that the events you witnessed during your visit made you leave with a negative impression. I understand how uncomfortable it must have been to see a workplace matter unfold while you were in the salon. Unfortunately, I can't comment on or discuss the circumstances surrounding any current or former employee, as those are confidential personnel matters. I also can't verify information shared outside of the workplace, as there are always multiple perspectives to any situation. Calling law enforcement is never a decision that's made lightly. When it does occur, it is done only when we believe it's necessary to protect our staff, clients, or business. My focus is on providing a positive, professional experience for every guest who walks through our doors, and I'm sorry that your visit was overshadowed by something unrelated to your service. I appreciate you sharing your concerns, and I will continue working to ensure our salon remains a welcoming environment for both our clients and our team. Thank you again for your feedback.

Business reply on Google

Hello Chelsea, I understand your wait was longer than expected, and I sincerely apologize for that. Because you specifically requested a particular technician, there was unfortunately a delay as she was running behind schedule. I'm also sorry to hear that you felt your service was rushed. That is never the experience we want our guests to have. Regarding the pedicure, our more in-depth pedicure services are available as an upgrade and do have an additional cost. I apologize if our service menu was not clear about the pricing. We appreciate your feedback, as it helps us identify areas where we can improve communication and provide a better experience for our clients. Thank you for sharing your concerns with us, and we hope you'll give us the opportunity to provide you with a better experience in the future.

Business reply on Google

Hello Marie, while at tipsy we strive to offer 5 start service I’m sorry your experience was less than. Please reach out we would love the opportunity to make this up to you !

Business reply on Google

Thank you for your feedback. we are sorry to hear that your recent visit didn’t meet your expectations. Your feedback is very important to us and will be shared with the team! Please On behalf of Tipsy, we would love to make this up to you please don’t hesitate to reach out [email protected]

Business reply on Google

Hello Naomi, sorry to hear your experience was less than satisfactory please reach we would love to have a second chance!

Business reply on Google

Hello Red, I’m sorry to hear you aren’t happy with your service. We quoted you for a full set on your toes with French and then you wanted to add a pedicure which is extra. A pedicure includes water, callus and cuticle treatment and more based on the level pedicure you want. I do apologize for the miscommunication if there’s anything I can do to help. Please reach out! [email protected]

Business reply on Google

Hello Eboni, We’re sorry to hear that you were unhappy with your service. As discussed during your visit, the pedicure was $55 and the overlay was $50. You also requested an acrylic overlay on two toenails, which was included in the total. Please let your mom know that we would be more than happy to repaint her nails if she would like. Thank you, and we appreciate the opportunity to address any concerns. Best regards, Tipsy nail bar

Business reply on Google

Hello Kya, thank you for your review. If you could reach out, we would love the opportunity to address this issue. [email protected]

Business reply on Google

Thank you for your feedback. We strive to provide the best service possible and appreciate any insights that can help us improve. We hope to address any concerns you may have in the future.

Business reply on Google

Thank you for your review, unfortunately we do get busy After hours. If you would like to be serviced without a wait time I would suggest booking an appointment online.❤️