Tire Kingdom
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to repair tire to encourage a new purchase.
Business reply on Google
Hi Christina, we're sorry to hear about your experience with us. We strive to provide the best service possible and would like to understand what happened. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further. Thank you for bringing this to our attention. Consumer Solutions
Online appointment system failed to sync with actual shop availability
Business reply on Google
Hello Carlos Chirinos, we're sorry to hear about your experience with our online appointment system and the wait time you encountered. We appreciate your feedback and are continuously working to improve our services. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Vehicle alignment service failed to resolve steering and pulling issues.
Business reply on Google
Hello Cody Shafer, I'm sorry to hear about your experience with the alignment service. We strive to ensure our customers leave satisfied, and it seems we missed the mark this time. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Staff negligence led to tire failure and refusal of promised refund.
Business reply on Google
Hello Amanda, we're truly sorry to hear about your experience. It’s important to us that our customers receive reliable service, and we regret that we fell short in your case. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for bringing this to our attention. Consumer Solutions
Technicians failed to perform a complete vehicle alignment as requested.
Business reply on Google
Hello Peter Street, we apologize for the inconvenience you experienced during your visit. It’s concerning to hear about the issues with your alignment service and the follow-up communication. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly and improve your experience. Thank you for bringing this to our attention. Consumer Solutions
The business provides poor service and is a waste of time.
Business reply on Google
Hi Taja, I'm sorry to hear about your experience with us. We strive to provide excellent service, and it's disappointing to know we fell short. Please reach out to us at 914-984-2500, Option #2, so we can address your concerns directly. Thank you for your feedback. Consumer Solutions
Poor communication and excessive diagnostic fees for air conditioning repair.
Business reply on Google
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Customer waited two hours for a single tire installation.
Business reply on Google
Hello Shavone Williams, we're sorry to hear about your experience and appreciate your feedback. It sounds like we didn't meet your expectations, and we apologize for the inconvenience you faced. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to make it right. Thank you for bringing this to our attention. Consumer Solutions
Improper vehicle maintenance caused transmission failure and multiple tire service errors.
Business reply on Google
Hello Sarah Keefer, we're truly sorry to hear about your experience and the issues you've faced. We understand the frustration and inconvenience this has caused you. Please reach out to us at 914-984-2500, Option #2, so we can discuss this further and try to find a resolution. Thank you for bringing this to our attention. Consumer Solutions
Staff was rude, unprofessional, and failed to honor appointment time.
Business reply on Google
We apologize, Stephanie Speights. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Excessive wait time and unprofessional staff behavior regarding review feedback.
Business reply on Google
We apologize, Savannah Alvarez. We understand that your time is valuable. It is absolutely not acceptable that you were treated poorly. When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Unauthorized service upgrade and excessive wait time for oil change.
Business reply on Google
We apologize, Rebbie Radtke. we're sorry to hear about your recent experience at our shop. We apologize for any miscommunication regarding the oil change service you received. Your feedback is important to us. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Tire Kingdom refused repair for tires that another shop fixed easily.
Technicians recommended unnecessary repairs and drove the vehicle aggressively.
Business reply on Google
We apologize, Hunter Hopke. Our priority is to treat you how we would want to be treated. We're so sorry to have only delivered you 1 star service. You should be receiving 5 star service every visit! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
Technicians failed to identify and repair a leaking tire valve stem.
Business reply on Google
We apologize, Randy Loveland. We truly apologize that you were not treated properly. Our priority is to treat you how we would want to be treated. If you can, please call us at 914-984-2500 option #2 so we can learn what we can work on for you!
Mechanic attempted to charge for unnecessary and fraudulent vehicle repairs.
Business reply on Google
We apologize, Ryan. Our crews priority is your complete satisfaction! When you can, please contact our consumer solutions department at 914-984-2500 option #2 and we would appreciate the opportunity to speak with you.
inconsistent service, appointment scheduling issues, and poor staff responsiveness
Business reply on Google
Thank you for sharing your experience, Jason. We would like to help. Please connect with us at https://www.tirekingdom.com/contact-us-form
Service requested was not performed and staff failed to follow up
Business reply on Google
Hi Tim we appreciate your feedback and would like to help. Please visit us at https://www.tirekingdom.com/contact-us-form and a Customer Service Specialist will reach out.
Staff recommended unnecessary and fraudulent vehicle maintenance services.
Business reply on Google
Thank you for your review Logan. If you need additional assistance regarding your experience, you can reach out to us at https://www.tirekingdom.com/contact-us-form
Staff damaged vehicle rims and failed to return requested tires.
Business reply on Google
Thanks for leaving us this response. We'd like to know a little more information about this incident. Please click www.tirekingdom.com/contact-us-form to provide a few more details. Thank you. Tire Kingdom Service Centers