Tire Outlet Auto Service

Business reply on Google

Hi Tony, We apologize for your negative experience and the miscommunication. The actual alignment typically take an hour but the waiting time for the alignment could really varies depends on how many cars we had ahead of you. It is usually best to set up an appointment for this service since it is a very popular service and even with 3 alignment machines, it could take some longer time to get them done due to the amount of cars we have in the shop. Thank you for your patronage. Please let me know what I can do to make it better for you.

Business reply on Google

Hi Yonghyun I’m so sorry to hear about your negative experience. I’ve checked with our records but did not see yours. Could you please give me the license plate of your vehicle so we can locate you Repair Order to find out what happened? From what you described, it seems like a fairly simple problem to diagnose for our staff of very experienced technicians. Please call me and we will take care of that problem free of charge if the vehicle was in our care and we misdiagnosed the problem. Thank you for bringing it to our attention the 2nd time. I wished that you had contacted us when you had the problem and we would have made it right since all of our repairs have a 24 months warranty. We will still honor any problems if you had it done at our place.