TMM
🔧 Home Services · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Moving company lost and damaged personal property during relocation
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with damaged items. We also acknowledge that the claims process can be complex and challenging. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. Our records indicate that an initial payment was made on March 18, 2026. An additional offer was accepted, and a supplemental payment will be issued this week. You elected to transfer one item to your MCO for further review. If this was done in error, you must contact the DPS help desk to transfer it back to the TSP. If you need assistance our Claims Director, Kirra Floyd, is available to help. You can reach her by email at [email protected]. We truly appreciate your service and your feedback, and we remain committed to assisting you in any way we can.
household goods were damaged during the moving process
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with lost or damaged items. We acknowledge that the claims process can be complex and challenging. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. After reviewing the status of your claim, you have pending offers which you have not accepted in DPS, upon your acceptance in DPS our office will issue payment accordingly. For the disputed items please refer to your offer letter that was emailed to you. If you are able to provide the requested information, including substantiation of value and/or third-party electronics estimates, our office will review for further consideration. You also retain the right to transfer any disputed items to your Military Claims Office (MCO) for further review. We truly appreciate your service and your feedback, and we remain committed to assisting you in any way we can.
Incomplete inventory, missed appointments, and damaged or missing household goods.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely regret the frustration you encountered during your relocation. We understand how concerning it can be when scheduling changes, documentation, or communication do not occur as expected. The experience you described is not reflective of the level of service we aim to provide to the military members and families we support. Feedback such as yours is taken seriously, and we are reviewing the concerns raised regarding coordination, inventory documentation, and communication to ensure our processes and service expectations are consistently upheld. If you would like to discuss your shipment further or ensure any outstanding concerns are properly addressed, we encourage you to contact our office directly so we can review the details with you and assist where possible. Thank you again for your feedback and for your service. Josie Lemin Director, Customer Engagement Direct: 904-400-7127 Main: 866-739-7856 ext. 1227 Email: [email protected]
Movers arrived late at night and failed to assemble furniture.
Business reply on Google
We’re very sorry to hear about your experience and the frustration this situation has caused. Arriving late at night, disrupting your household, and leaving you without essential furniture assembled is not acceptable and does not reflect the level of service we expect for our members. We understand how upsetting this must have been, especially after a long and exhausting move. Please know that we are actively working to coordinate a third-party agent to complete the remaining furniture assembly so this can be resolved as quickly as possible. Your feedback has also been shared with our internal teams to address the concerns you raised and reinforce expectations with the agents involved. We appreciate you bringing this to our attention and regret the inconvenience this has caused. If you have additional questions or need further assistance, we’re here to help. Josie Lemin Director, Customer Engagement Direct: 904-400-7127 Main: 866-739-7856 ext. 1227 Email: [email protected]
Company lost personal items and mishandled the inventory delivery process.
Business reply on Google
We’re very sorry to hear about the challenges you and your husband experienced during your move. The concerns you’ve shared regarding communication, inventory handling, and the overall delivery experience are not reflective of the standards we work to uphold, and we understand how upsetting and unacceptable this felt—especially when items of personal significance are involved. While I’m unable to identify your shipment based on the information in this review alone, we want to ensure your concerns are fully addressed. If you’re willing, please reach out directly so we can review the details of your move and continue supporting you through the claims process. Josie Lemin Director, Customer Engagement Direct: 904-400-7127 Main: 866-739-7856 ext. 1227 Email: [email protected]
Delayed delivery and damaged items due to poor packing by subcontractors
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with communication and the pickup process did not meet your expectations. We understand how frustrating it can be to feel out of the loop during such a significant event like a move, and we regret that our updates and coordination did not provide the reassurance you deserved. While your shipment was delivered within the Required Delivery Date set by the Transportation Command, we recognize that this does not lessen the inconvenience of waiting without your belongings or the disappointment of receiving items that were damaged. Your concerns about communication and the overall process are important to us, and we will review this internally to identify how we can better support service members during each step of the move. We sincerely appreciate your service and wish you the best in your new location. If you would like to discuss your move in more detail, we would be happy to connect directly to address any remaining concerns. Josie Lemin Director, Customer Engagement Direct: 904-400-7127 Main: 866-739-7856 ext. 1227 Email: [email protected]
movers damaged appliances and are refusing to pay for repairs
Business reply on Google
We sincerely regret the difficulties you experienced during your move. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. Reimbursement for the estimate fee is being processed and will be promptly mailed. The damage to the claimed item was determined to be the result of general maintenance. If you disagree with the determination you may contact your Military Claims Office to transfer your claim. We hope that this helps resolve your concerns, however, if you need additional assistance our Claims Director, Kirra Floyd, is available to help. You can reach her by email at [email protected].
Significant delivery delays and lack of communication regarding shipment status.
Business reply on Google
We’re very sorry to hear about the delays and communication concerns you’ve experienced. We understand how important it is to stay informed throughout a move, and we truly regret that this process has caused so much frustration. Please know that we are actively working to secure an earlier delivery date for you and that your shipment has been placed on a cancellation list should an earlier slot become available. If you have any additional questions or concerns, please don’t hesitate to reach out directly—I’d be happy to assist you. Josie Lemin Director, Customer Engagement Direct: 904-400-7127 Main: 866-739-7856 ext. 1227 Email: [email protected]
Delivery service damaged furniture and lost the mattress and crib parts.
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with damaged and missing items. Please know that we have been actively working with the agents involved in your move to address the concerns you outlined in your review. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. Your assigned adjuster has reached out to a local repair firm who is scheduled to complete an inspection on June 16th. Additionally, a third party has been contacted to complete assembly on Friday, June 13th. Agents are tracing for missing items and if located will deliver promptly. We hope that this helps resolve your concerns, however, if you need additional assistance our Claims Director, Kirra Floyd, is available to help. You can reach her by email at [email protected] or contact your adjuster directly at [email protected].
The moving company lost a mattress and denied the insurance claim.
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with lost or damaged items. We acknowledge that the claims process can be complex and challenging. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. After reviewing the status of your claim, it appears that a settlement check will be issued for the items where you accepted offers, and the remaining portion has been transferred to the Military Claims Office for further review. U.S COAST GUARD LEGAL SERVICE COMMAND can be contacted for further review and consideration of transferred items at [email protected].
Company damaged items, lost property, and mishandled the claims process.
Business reply on Google
Hi Harry H., we're very sorry to hear about your experience. We take all feedback seriously and would like to look into this further. Unfortunately, we’re unable to locate your shipment based on the information provided in your review. Please reach out to us directly at [email protected] with your shipment GBL or additional details so we can assist you further.
Movers caused extensive damage to furniture and refused to accept responsibility.
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with damaged items. Please know that we have been actively working with the agents involved in your move to address the concerns you outlined in your review. We also acknowledge that the claims process can be complex and challenging. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. We have reviewed your explanation regarding the patio furniture and an offer will be presented to you for the full amount that you claimed. We hope that this helps resolve your concerns, however, if you need additional assistance our Claims Manager, Kelly Lowthian, is available to help. You can reach her at 904-694-4820 or by email at [email protected]. We truly appreciate your service and your feedback, and we remain committed to assisting you in any way we can. Please don’t hesitate to reach out if there’s anything further we can do.
Items were lost during relocation and claims were denied by company.
Business reply on Google
We sincerely regret the difficulties you experienced during your move and understand how frustrating it is to deal with lost or damaged items. Please know that we have been actively working with the agents involved to continue searching for your missing belongings and to ensure that proper protocols are followed when packing military members' shipments. We also acknowledge that the claims process can be complex and challenging. TMM is committed to making the process easier for service members and the feedback you have provided will assist us in that effort. After reviewing the status of your claim, it appears that you have been paid for the items where you accepted offers, and the remaining portion has been transferred to the Military Claims Office for further review. If you would like to transfer any part of your claim back to us or need assistance with the process, our Claims Manager, Kelly Lowthian, is available to help. You may reach her at 904-694-4820 or by email at [email protected]. We truly appreciate your service and your feedback, and we remain committed to assisting you in any way we can. Please don’t hesitate to reach out if there’s anything further we can do.
The company damaged, lost, and stole household goods during the move.
Business reply on Google
We apologize for any inconvenience you are experiencing; we are unfortunately unable to locate your shipment with the information that you have provided. We strive for excellence in all areas and request if you require assistance, please contact Kirra Floyd, Director of Claims, [email protected]. We appreciate your time and look forward to the opportunity to further assist you.
Household goods arrived damaged, incomplete, and with missing high-value items.
Business reply on Google
We regret that your shipment was not without incident. The TSP is required to adjudicate all claims within the Defense Personal Property Claims & Liability Business Rules. Regarding the missing items from your first claim; the kids bicycle and three fishing poles were located and delivered to you on November 11, 2024. The other items in your first claim have either been settled and paid or you have transferred them to the Military Claims Office for further review. The offers for your second claim have been posted to DPS and upon acceptance in DPS, a settlement check will be issued. Please contact Kirra Floyd, Director of Claims at [email protected] if you have any questions and we can promptly address them.
Moving company lost and broke items and denied reimbursement claims.
Business reply on Google
We apologize for any inconvenience you are experiencing; we are unfortunately unable to locate your shipment with the information that you have provided. We strive for excellence in all areas and request if you require assistance, please contact Kirra Floyd, Director of Claims, [email protected]. We appreciate your time and look forward to the opportunity to further assist you.
Washing machine damaged during transport due to poor handling
Business reply on Google
Ms. Liodenot, We sincerely apologize for the inconvenience and distress caused during the move. We strive to handle all belongings with the utmost care and regret that your experience did not reflect our standards. We have reviewed all of the documentation from the Appliance Repair Report and had provided a replacement offer. The claim has been transferred to the Military Claim’s Office, therefore, we are not able to further adjudicate the claim unless the claim is transferred back to the TSP. If you have any questions, please contact our Claims Department. Thank you for bringing this to our attention, and we appreciate your understanding. Thank you, V/R Kirra Floyd, Director of Claims [email protected]
Company caused water damage and stole items from customer boxes.
Business reply on Google
Thank you for taking the time to share your feedback. We genuinely regret the issues you experienced with the moving company handling your household goods and we acknowledge the impact these problems have had on you and your family. Please be assured that our claims team is actively working to address your concerns, and we are ensuring oversight by the Military Claims Office to provide you with the support and resolution you deserve. We are committed to continue to trace for the remaining missing items and the other missing items have been located and inventoried. If you have any further concerns or need additional assistance, please do not hesitate to reach out directly. V/R Kelly Lowthian, Senior Manager of Claims [email protected]
Moving company damaged property and stole items during a military move.
Business reply on Google
Thank you for bringing these concerns to our attention. We sincerely regret hearing about the challenges you’ve faced during your recent move. Your feedback is extremely valuable to us, and we take any report of theft and damage very seriously. We would like to investigate this matter thoroughly and work towards a satisfactory resolution for you. To expedite this process, please reach out to Monique Horton, Sr. Manager of Priority Shipments, at [email protected]. She will be able to assist you further and gather more detailed information regarding your experience. We appreciate your patience and cooperation as we work to address your concerns.
Company devalues damaged items and delays insurance claim payouts for military move.
Business reply on Google
Dear Mr. Carelli, Thank you for taking the time to share your feedback regarding your recent experience with us. We genuinely value your input, and I would like to take this opportunity to address the concerns you've raised. First and foremost, please understand that our contracts are directly with the Government Department of Defense (DoD), and as such, we are bound by the rules, regulations, and guidelines set forth by the Military when it comes to claims liability, settlement processes, and dispute resolution. Your claim for damaged household goods was received on March 16, 2023. After receiving the claim, we promptly initiated the inspection process and presented a settlement offer within the required timeframes. We understand that the initial offer did not meet with your approval and TMM worked through the rebuttal process until the offers were acceptable. At this time, there are currently two items which are awaiting repair work and TMM will remain in communication with you to insure that the repair work is successfully completed. All remaining offers have been accepted and a final settlement check was issued on October 4, 2023. Should you or anyone else require additional in