Tokyo Kitchen
🍽️ Restaurants · Charlotte
Between not good and really bad.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The food portion size is small and the price is high.
Business reply on Google
Kiesha, Thank you for taking the time to leave us a review. We're happy to hear that our service was a 5/5, but disappointed that the food was a 2/5 and your overall experience was a 1/5. If you're willing, we'd welcome the opportunity to discuss your experience and learn how we could have served you better. Please feel free to give us a call. We appreciate the feedback you've provided and will use it to improve where necessary. Based on our menu, your chicken and steak combo plate should have been $15.95 before tax ($17.43 after tax). If you did upgrade to New York strip, the total should have been $18.95 before tax ($20.70 after tax). If you were charged more than that, please give us a call so we can fix it. We also want to address your concern about pricing and portion size. Our goal is to provide good hibachi at an affordable price while also balancing food cost. We use higher quality ingredients like chicken breast, instead of the cheaper dark meat alternative, 21-25 size shrimp and chuck cut. Our typical entrée ranges from $10.95 to $18.95. Our combo plates include at least 6 ounces of protein, as stated on our menu, which we weigh before cooking. We do offer side orders of
The food lacked flavor and the order was prepared incorrectly.
The chicken served is consistently dry and tough to eat.
Business reply on Google
Shenille, Thank you for your feedback. We’re sorry to hear that your recent experiences with the chicken haven’t met expectations. You should always be able to enjoy the food you pay for, and we appreciate you bringing this to our attention. If you wouldn’t mind giving us a call, we’d love the opportunity to fix this for you and learn more about when you placed your orders. This will also allow us review the cooking footage during that time and see if any adjustments are needed. Thank you for helping us
The food was poorly prepared and lacked expected flavor.
Business reply on Google
Danny, Thank you for your detailed review and it will help us improve to better serve the community. We truly appreciate you recognizing Eddie for his exceptional service. We’re sorry to hear that the food didn’t meet your expectations. Our yakitori is typically finished with a teriyaki glaze, which can make it a bit sticky, and the sauce may run off the skewers as it settles. We also apologize that the steak was overcooked and the seasoning was a little light for you. We’ll be sure to share your feedback with our chef. Thank you again for giving us a try, and we’re sorry that our flavors didn’t quite match your palate.
The steak had an unpleasant taste.
Business reply on Google
Thank you for giving us a try and for sharing your feedback. We’re glad to hear our team provided great customer service, but we’re truly sorry the steak didn’t meet expectations. We take comments like this seriously and if you’re open to it, please reach out to us directly so we can learn more and make it right. We appreciate you and hope to have an opportunity to better serve you next time.
steak was overcooked and the fried rice lacked flavor
Business reply on Google
Thank you for taking the time to share your feedback with us, we truly appreciate your honesty, as it helps us continue improving. We’re also honored to be mentioned alongside the traditional hibachi steakhouses you referenced. We’re sorry to hear your steak may have been overcooked and that the meal didn’t meet your expectations. As an express hibachi, we work hard to balance affordability with quality, using items like 21–25 size shrimp and premium chicken breast, but we understand that our standard house steak won’t be as tender as the premium cuts used at full-service hibachi restaurants. If you prefer a more tender cut, we do offer a New York Strip(4oz) meal option for $17.95, which is the same cut typically served at those steakhouses. We’d love for you to try it if you decide to visit us again. Everyone works hard for their money, and we want every guest to feel it was well spent when dining with us. We’d appreciate the opportunity to make this right for you, if you’re open to it, please reach out or stop by. Thank you again for sharing your experience and recommending others give us a try. We hope to welcome you back soon and deliver the quality we’re known for.
Customer experiences nausea due to MSG usage in food.
Business reply on Google
Thank you so much for your feedback and for the kind words about our team and food quality it really means a lot. We’re truly sorry to hear you haven’t felt well after eating with us. We can assure you that we do not use MSG in our cooking. However, some of the ingredients or sauces we use may contain components that can cause sensitivities for certain people, such as gluten or soy. Please feel free to call the restaurant, we’d be happy to walk you through our cooking process and answer any questions you may have. We’d also love your input on authentic sauces you mentioned, as we’re always looking for ways to grow and better serve our community.
excessive pricing and poor food quality compared to competitors
Business reply on Google
Thank you for sharing your feedback. I’m sorry your experience wasn’t what you expected, especially with the steak doneness. We never want anyone to feel ripped off, that goes against everything we stand for. To clarify, our in-store combo is $15.95. Third-party apps like DoorDash take a large fee on every order, so their prices are higher to cover those costs. In the end, we actually receive about the same amount as our in-store price. Since pick-up customers are already coming, we encourage direct orders so we can skip the middleman and pass the savings to you. Our entrées typically come with 4oz of protein for singles and 6oz for combos, but I’m sorry if the portion didn’t feel satisfying. I also apologize that your steak wasn’t cooked medium-rare—please give us a call so we can make it right for you. While we don’t yet have our own ordering site, our full in-store menu is posted here on Google under “Menu” with pictures, and we’re working on making online ordering easier. Thanks again for the honest review—it helps us improve, and we hope you’ll reconsider giving us another try. —Tokyo Kitchen
The hibachi vegetable dish was undercooked and lacked seasoning.
Business reply on Google
Thank you for your honest feedback! I’m glad you felt welcomed, but I’m sorry the hibachi veggie plate didn’t meet your expectations. If you’re open to giving us another try, I’d love to personally make sure your next visit is a great one. Just let us know how you like your food cooked as we’re always happy to customize it to our customer's preference.
The food lacked flavor and the steak was overcooked.
Business reply on Google
Thank you for your honest feedback and for recognizing our staff and service, we truly appreciate that. We’re sorry to hear the flavor and seasoning weren’t quite what you were hoping for, and that the steak was overcooked. Both of these are things we can fix, and we’ll work on making sure it doesn’t happen again. To help us get things right, we always encourage guests to let our cashier know exactly how they like their food (whether that’s with extra seasoning/sauce or excluding certain ingredients) and we’ll gladly accommodate. Tonight the wait was a little longer because we truly take our time to make sure everyone’s modifications were prepared correctly. We also understand that everyone’s palate is different. Some prefer heavier seasoning, while others enjoy adding more of our homemade shrimp/yum yum or ginger sauce. That’s why we keep our seasoning moderate, leaving room for personal adjustments. Please don’t hesitate to give us a call during business hours tomorrow so we can help make things right. Your feedback will help us improve, and we hope you’ll give us another shot.
The stir fry lacked seasoning and contained insufficient vegetables.
Business reply on Google
Thank you for taking the time to share your honest feedback. We’re glad you appreciated the made-to-order meals, generous protein portions, and pricing. We’re truly sorry to hear about the cold rice, that absolutely should not have happened, and we’ll be sure to address it with our team to prevent it moving forward. As for the seasoning, we totally understand that every customer’s taste is different. Some folks like it with more sauce, while others prefer to sauce it up with our homemade shrimp/yum yum or ginger sauce. That’s why we keep the base seasoning with a little room personal adjustments. Seasoning is a tricky subject because we can add but never subtract. Next time, feel free to let the cashier know you'd like a little extra sauce, and our chef will be happy to customize it to your liking. Regarding the veggies, we hear you. While we’d love to load up every plate, we also do our best to balance quality and portion size with cost so we can keep our prices reasonable. Our entrees usually include about 4–5oz of veggies, but if you ever feel shorted, please let us know right away. And if you're looking for a bit more, we do offer an extra side of veggies for $3.99. We truly ap
The portion size was too small for the price paid.
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the quality of our food. At our establishment, we take great pride in using fresh, never frozen ingredients, and the majority of our menu items are prepared in-house to ensure the highest standards. We’re sorry to hear that you found the portion size to be unsatisfactory. As the owner, I am fully committed to maintaining a balance between quality and affordability. While rising operational costs present ongoing challenges, we are continuously working to identify cost-saving measures so we can provide the best possible product at a fair price. We truly appreciate your support and your input, and we hope to have the opportunity to serve you again soon.
The portion size of the meat was insufficient.
Business reply on Google
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed with the quantity of shrimp in your meal. We use 21-25 count shrimp, which are the same size the sit down hibachi steakhouse uses and are larger/higher quality than those used by other takeout spots. Our $13.95 shrimp meal typically includes about 7 shrimp, totaling approximately 4 oz. My goal is to focus on value without compromising quality. It's possible you received one less than usual, and if that’s the case, I truly apologize. Should you decide to give us another try, please let us know when you place your order—we’ll be happy to make it right and include something else for you to try!! We appreciate your business and hope to serve you again soon! Thank you very much.
Inaccurate portion sizes and incorrect cooking temperature for steak.
Business reply on Google
Thank you for taking the time to share your feedback. I sincerely regret that your experience did not meet your expectations but I’m looking forward to continuing to improve! As the owner, I am deeply committed to providing both quality and affordability in our menu offerings. Depending on what you order, each meal should come with 4-6 oz of protein to maintain competitive pricing without sacrificing quality. We are also accommodating to any special requests for substitution of one item over another. We have tried to reach you but have been unsuccessful. I would truly appreciate the opportunity to speak with you to rectify your concerns. Thank you again for your valuable feedback and I’m hopeful that you’ll give us another chance.
The restaurant failed to provide ginger sauce with the hibachi meal.
Business reply on Google
Thank you for taking time to give us a review. We are sorry we didn't have ginger sauce for you and we're currently analyzing the demand for it. We will take your feedback and look to improve to better serve the community. Thanks again for your time.