Tom's Marathon Movers LLC

Business reply on Google

Thank you for taking the time to share your feedback. We sincerely apologize that your moving experience did not meet your expectations. While we're glad to hear our movers were respectful and courteous, we're sorry you left feeling disappointed with the value of the service you received. We understand your concerns regarding the length of the move and the final cost. Our hourly rate includes not only the movers and truck, but also unlimited packing supplies, moving equipment, insurance, and the professional service provided throughout the move. That said, we never want a customer to feel that they didn't receive the level of efficiency and value they expected. We're especially sorry to hear that you felt the need to help move items yourself and to keep the crew on pace. That is not the experience we aim to provide, and we take your comments seriously. We will be reviewing your feedback with our team to ensure we continue improving our service and efficiency. We truly appreciate your business and the opportunity to learn from your experience.

Business reply on Google

Hello Samantha Wow this sounds like an awful experience, I’m so sorry you when through this . We take these claims very seriously. I personally checked and we have no record of a Samantha Wayne in the New York region . In fact the last moves in the New York area were completed beautifully. Please reach out to us directly to go over these grievances at 310-359-8500 to make sure you have the right “Toms” . Please also let us know when you moved so we can make sure you are speaking about the same company . Our reputation means the world to us and this is absolutely not not how we represent ourselves Sincerely, John Tibbles Owner “Toms Marathon Movers”

Business reply on Google

Thank you for your feedback. We take concerns from neighbors and residents seriously. On the day in question, our crew was actively servicing a customer at the property and, when notified that our truck was creating an issue, efforts were made to communicate with the crew and have the vehicle relocated. The truck was moved as soon as it was reasonably possible to do so while maintaining safety for our employees, customer belongings, and surrounding traffic. We understand that any temporary obstruction can be frustrating, and we apologize for the inconvenience you experienced. However, we respectfully disagree with the characterization that our team intentionally ignored your concerns or that blocking driveways is part of our normal business practices. Our goal is always to complete moves safely, efficiently, and with consideration for both our customers and the surrounding community. We appreciate your feedback and will continue to review our procedures to minimize disruptions during future moves.

Business reply on Google

Thanks for sharing your experience and for the detailed feedback. It sounds like your move involved a lot of moving parts, and we appreciate you working through it with the team. We’re glad the owner was able to step in and help get everything finished, and that you had support along the way when things needed to be adjusted. Your input is really helpful, and we appreciate you taking the time to let us know how everything went. Much love ❤️

Business reply on Google

Thank you for your feedback and for being a repeat customer. We’re very sorry your 9/25/25 move did not meet the level of care you previously experienced with us. The issues you described are not acceptable, and we appreciate you bringing them to our attention. Please reach out to our office (310-359-8500) so we can review what happened and make it right.

Business reply on Google

Thank you for sharing your honest feedback. We're truly sorry to hear about the damage and lack of follow-up, that’s not the experience we aim to provide. We take concerns like this seriously and would appreciate the chance to make it right. Please reach out to our office directly so we can address the issue promptly. (310) 359-8500