Tony's Auto Service Center
🚗 Auto & Repair · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
shop attempted to overcharge for unnecessary and incorrectly diagnosed repairs
Business reply on Google
The last time we saw you and your vehicle was in 2023, A little late on the review or the wrong place?
The business provided inaccurate repair estimates and overcharged for labor and parts.
Business reply on Google
Hello Ryan, Yes I used the wrong words and it was unprofessional, if you thought the price was high you should not have approved it. I'm sure you know that being in the insurance business which is one of the biggest rip off scams in the world. I'm sure the dealer would have replaced your alternator for $1330.00 if you wanted no warranty on it. They would have charged you a fee to test it as well. We work on plenty of Lexus models as well as other high end vehicles like Mercedes, Land Rover, BMW Etc... Your thinking of the price being firm is absolutely ridiculous, We are not in the business of ripping people off. 65 years of doing repairs on vehicles in this area speaks volumes. Lastly, I wish you the best.
Technician used fear tactics and overcharged for a multipoint inspection.
Business reply on Google
Everything you said in the review is false, I will post the invoice if you like. We never did work on your air conditioner, You brought it in for a belt squeak noise which we determined the compressor was ready to go out. We never serviced it and I never told you it would catch fire. I did charge you for the SEPARATE inspection for the noise and the $ 89.95 was for the oil service. I suggest you read the invoice completely before making false claims. Thank you, Scott Petrie Manager
The shop provided an inaccurate diagnosis and an excessive price quote.
Business reply on Google
I am happy to hear that you had the alternator replaced and a power steering pump as well. We didn't see an issue with the power steering pump but if they did great. I do not like the fact that you stated we are taking advantage of women, that is B.S. and you know. I just hope the other shop didn't take advantage of you as well. We also use quality factory rotating assemblies as the aftermarket stuff is not very reliable, especially with the cost involved. I wish you all the best. Scott Petrie, Manager
Staff displayed poor attitude and requested redundant diagnostic fees.
Business reply on Google
Wes, why you would assume my shop would be able to provide you an accurate estimate of repair without properly diagnosing your vehicle is non-comprehensible. You allegedly were willing to pay other shops to diagnose your problem, yet could not even tell me what repairs needed to be done. What you requested is comparable to calling a doctor, saying you don't feel good, and asking him how much it costs to feel better. I wish you the best of luck with the repairs on your vehicle.
Manager refused to provide assistance for a dead car battery.
Business reply on Google
We offered to look at your vehicle the following day, as we were too busy performing repairs on vehicles that had appointments at the time. Then sent a technician out to give your vehicle a jump start, which it did not need as it was already running. Glad you were able to find a shop slow enough to help you during the busiest part of the year in Arizona. Wish you all the best getting back to Oklahoma swiftly.
The business is expensive, slow, unprofessional, and retaliated against a customer.
Business reply on Google
Ha ha John, looks like someone had their feelings hurt. You were happy with our service before you decided to make comments about a paint scheme that has been our colors for over thirty years. Now since we said it would be best to seek out another shop to repair your vehicles you have to retaliate and verbally attempt to smear our reputation. I wouldn't bother posting your comments you made to us in an e-mail which was not befitting of a fine upstanding citizen like yourself. I am leaving the original response posted from your original review. Your Original review (Good local shop. Wish they were a bit cheaper. I’d give them a five star rating if the building was not painted so obnoxiously in a residential area. I feel sorry for the new townhomes that will be right across from them. Otherwise, good. ) Well John, the building has been painted like this for the last 30 years and you are the only one to have an odd comment about it. Based on your reviews of others in the area I can see why now. Have a great day.
The business charged significantly higher prices than competitors for repairs.
Business reply on Google
Happy to hear that you got it done for far less David. I hope it last and I hope you replaced spark plugs at the same time.
Inaccurate initial diagnosis and overcharging for auto repair services.
Business reply on Google
Sorry to hear you are not happy but happy to hear that the repair was far less than quoted from us. I would like to see the invoice for what was repaired. Hopefully it is still working.
Vehicle returned with new mechanical issues after air conditioning repair.
Business reply on Google
We have attempted to contact the customer about his issue with no response
excessive pricing for vehicle inspections and repair services
Business reply on Google
We have tried to contact this customer about this with no answer back. I would like to address this review by correcting some of the claims of prices that are false. His initial repair was not for a valve that cost over $ 800.00 with $600.00 of it being labor. It was for a starter that cost $670.00 installed which includes parts, labor and tax. Second visit was for a lack of power condition that turned out to be a severe over heat that put the vehicle into limp in mode. Diagnosis includes a cylinder head gasket integrity test and leak inspection. The cost to repair the leak was $1395.00 which is the radiator and includes servicing the air conditioner which needs to have the condenser removed to complete the repair. The customer was advised of additional maintenance which included hoses and a thermostat as a precaution due to severe overheating, an oil service that was due and a set of wiper blades. His claims of $2500.00 are true if all services are performed to maintain his vehicle for reliability and safe driving. I know he is upset with the fact that his transmission had to be replaced sometime before us and he is tired of spending money on this vehicle.
Staff provided inaccurate pricing and displayed rude customer service.
Business reply on Google
Well Mathew, when I gave you a rough quote, it also includes labor, and all of the necessary parts like plugs, water pump, coolant hoses etc... All I heard you do is say you can pull the engine and do it yourself. I then asked you why you needed a quote and you are the one that got rude, said a few choice words and hung up. There are always two sides to the story.
improper electrical repair and excessive wait time for warranty dispute
The business charges excessive prices for parts and labor services.
Business reply on Google
There are many choices and many reasons for choosing a repair facility. We pride ourselves on our quality, customer service and our long standing reputation in the community. I am sorry you think our price was more than you are comfortable with, that is why we quote prices for approval before any work is completed. The work referred to above included several additional item besides spark plugs and wires as did the brakes.
Inadequate initial diagnosis led to additional repair costs for air conditioning.
Business reply on Google
We are very sorry that you had a poor experience with us. We take our customers opinions seriously. With an air conditioning system we add leak dye to assist in finding leaks. It is not always possible to find all leaks until the leak dye runs through the system. We do our best to let you know there is always a possibility of other leaks. We are sorry if there was a misunderstanding about returning for further testing if the problem was not completely resolved.
The business charges excessive prices for simple cabin filter replacements.
Business reply on Google
Hello Mike, It was nice to have met you and we appreciated the opportunity to service your vehicle