Top Care Emergency Room & Urgent ER Care
🩺 Health & Wellness · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were sleeping instead of providing medical care.
Business reply on Google
Mr. Adams, I'm sorry to hear about your experience. It's important to us that our patients have a positive experience, and I appreciate you bringing this to our attention. A member of our care team has attempted to reach you but has been unable to make contact. We would appreciate the opportunity to speak with you directly to better understand your concerns. Please contact us at 832-232-0500 at your convenience.
Facility performed unnecessary tests and provided misleading information regarding…
Business reply on Google
Thank you for sharing your concerns, Patricia. We’re sorry to hear about your experience and understand how upsetting unexpected billing and testing can feel. Our priority is always patient safety and making clinical decisions based on the symptoms presented at the time of evaluation. Imaging decisions, including CT scans, are ordered when the provider believes they are medically appropriate. We take concerns about billing transparency and services offered very seriously. Please contact us directly with your visit details so our management team can review your account, clarify the charges, and address your concerns thoroughly. We are committed to resolving this matter and ensuring clear communication.
Patient ignored by staff while waiting in pain for medical care
Business reply on Google
Thank you for sharing your experience, Kailand. We are truly sorry to hear that you felt ignored and unsupported while in significant pain, especially with your child present. That is not the level of care or compassion we strive to provide. We take this matter very seriously and would like to formally review your visit. Please contact us directly with your full name, date and time of visit, and a callback number so our leadership team can investigate and follow up with you.
Nurse dismissed patient symptoms leading to an unaddressed medical seizure
Business reply on Google
Thank you for sharing this, and we are very sorry to hear about your girlfriend’s experience. Concerns involving withdrawal symptoms and seizures are extremely serious, and we would never want any patient to feel dismissed or unheard. Compassion and careful evaluation are expectations for every member of our team. We take this feedback very seriously and would like to formally review the details of this visit. Please contact us directly with the patient’s full name, date and time of visit, and a callback number so our leadership team can investigate and follow up with you promptly.
The facility refused service due to insurance coverage issues.
Business reply on Google
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Patient care and satisfaction are our top priorities, and we sincerely apologize for any frustration this caused. We’d like the opportunity to review your visit and better understand what happened. Please give our facility a call at 832-232-0500 and, if possible, provide the date and approximate time you came in so we can look into this further. We value your feedback and hope to have the chance to address your concerns directly.
facility refused to provide pricing and engaged in balance billing
Business reply on Google
Thank you for your feedback, Annie. We understand how frustrating billing concerns can be and want to clarify that we follow all applicable billing regulations and do not leave patients responsible for what their insurance does not cover. As a licensed emergency room, services such as imaging and evaluations are billed differently than urgent care centers, which can affect insurance processing. We would like the opportunity to review your account in detail and address your concerns directly. Please contact us with your visit information so our management team can investigate and assist you further.
excessive billing and long wait times for unnecessary medical services
Business reply on Google
Thank you for your feedback, Anne. We’re sorry to hear about your experience and understand how frustrating concerns about wait times, testing, and insurance coverage can be. Medical tests are ordered based on the provider’s clinical judgement and patient safety, and we do not leave patients responsible for what their insurance does not cover. We would like the opportunity to review your visit and billing details more closely. Please contact us directly with your visit information so our management team can investigate and assist you further.
Facility failed to file insurance claims within the required time limit.
Excessive wait times and unprofessional staff behavior during medical visit.
Patient received inadequate medical advice for worsening symptoms.
Inconsistent medical care and unprofessional handling of pain medication prescriptions.
The facility demanded high upfront payment despite the patient having no insurance.
Doctor failed to diagnose thyroid storm despite patient providing relevant information
Facility sent incorrect bills to collections despite insurance payment.
facility failed to perform necessary blood work for chest pain diagnosis
Medical misdiagnosis led to emergency surgery and loss of fallopian tube.
The patient received poor quality medical care at the facility.
Patient billed over one thousand dollars despite receiving no medical treatment.
facility lacked emergency equipment and staff refused to assist during crisis
Facility engaged in deceptive billing practices and medical misinformation.