Tower West Livery Center

Business reply on Google

Hi Jean, thank you for taking the time to review our company. Our team has communicated with you numerous times about the increase to your rate due to the increase in TLC insurance. We have no control over this increase and notified you of the change. When you signed your renewal, the new rate was quoted there. We have not scammed you or anyone else. Please take some time to look over your contract. If you find that there are inaccuracies, please reach out to our customer service team. Thank you.

Business reply on Google

Hi Will, as rental vehicles are our responsibility we do not charge for mechanical repairs. Tires are not considered mechanical repairs and upon renting, customers are notified that any issues with tires are their responsibility. We have a sign in our offices and body shop stating the same. Our team notified you via Chat before you visited our office the cost associate with getting a new tire. Upon arrival, we gave you an estimate on how long it would take because there were people waiting before you. Thank you for choosing to use our bodyshop.

Business reply on Google

We are sorry to hear you feel that way. All the tolls has a backup. It is not in our hands, it is EZ-pass late notification. If you feel it is incorrect we can always help and solve the situation. Have a great day.

Business reply on Google

Hi Richard, we're sorry you feel this way. We'd like to hear more about your experience and why we have bad customer service. We have limited cars available and it's first come, first served. Our prices are in line with the other rental agencies so you won't find lower prices elsewhere.

Business reply on Google

Hi Muhammad, Thank you for choosing Tower. As we explain to all customers, rental demand is very high and vehicles cannot be guaranteed. Our records show you visited on the 5th without the required documents and returned on the 9th. On both visits, our team assisted you. On the first visit, you were not approved; on the second, no rental vehicles were available. Our sales team offers Lease to own to customers and are able to help those who want a vehicle for Lease to own because while the demand is high, it's lower than the demand of rental. Sales customers do not get preference over rentals customers because our sales team gets a commission. Our Sales department has more cars available than rentals. We’re sorry we weren’t able to provide you with a vehicle and appreciate you giving us the opportunity.

Business reply on Google

Hi Mike, we're sorry you weren't able to get a car due to high demand. Our team is very clear in the morning that cars are first come, first serve and if you'd like to wait and see if we get a new rental in, you can do that. We don't tell people they have to wait and our team is extremely friendly and communicative. We'd love to hear more about your experience so that we can address it. Please reach out to our customer service team using the chat box on our website. Thanks

Business reply on Google

Hi Yanderis, thank you for your review. We're sorry about the delays you've faced with our mechanics. Please understand that we don't rush the process because we want to ensure that the vehicles are safe. As a rental customer, you don't pay anything additional for the services performed by the mechanic however, we d understand wanting to reduce your wait and we will address this. Our team will reach out to you to further discuss. Thank you for bringing this to our attention.

Business reply on Google

Hi Ayo, as with every company, we have policies in place that are not very different from anywhere else. We pay your tolls with a fee and charge you said fee in return. We were upfront with you about all our requirements, you read our terms and signed our agreement.

Business reply on Google

Hi Gerald, we're sorry you feel this way. We adopted a new system to give us the opportunity to better serve our customers rather than have you on hold for long periods of time. We can create a ticket for you to resolve any issue and if we cannot, we will call you. We weren't able to find a ticket for you, if you reach out to our team via chat and give them a chance to help you, we're sure you'll get a resolution in a timely fashion. Thank you.

Business reply on Google

Hi Dark Light, We were unable to locate your account that would allow us to get a better understanding of what happened. Our prices are comparable to all other TLC rental businesses in NYC. It's stated in our contract that deposits will be refunded after 30 days, that allows us time to receive and clear up tolls and violations. Our team strives to provide great service, we're sorry if that wasn't your experience.

Business reply on Google

Hi ابن الاصول, we were able to locate your account and found that you were declined by the insurance company due to you having an accident. That is not a Tower decision but one by the insurance company. Please share the complete story before accusing us.

Business reply on Google

Hi Prince, We're sorry you feel this way but we disclose all fees associated with your account in your contract. Once you're issued a ticket, we have to pay the ticket to ensure our plates remain compliant, thus we charge a fee, that was again, disclosed in your contract. We'd be happy to go through the contract with you if you need more clarity. We're available through the chat on our website if you require further assistance.

Business reply on Google

Hi Jose, After reviewing your account, we found that you owed 3 weeks payments for your vehicle and as a result, your vehicle was repossessed. We don't give warnings about repossession for the obvious reason that customers would move/hide the car. The fees quoted are the same as those in your contract, in case of repossession.

Business reply on Google

Hi Aemad, Thank you for taking the time to review our business. We'd love to hear more about your experience and why it only earned us 1 star. Please contact our Customer team at your earliest convenience so we improve where needed, please call 718-433-2323.

Business reply on Google

Hi Omar, We are saddened to have read your review and your opinion of our company. We strive to provide great service to our customers and quality vehicles. Our manager has been attempting to contact you so that we can get to the bottom of your issue and find a resolution. Thank you.

Business reply on Google

Hi Luichy, our customer service team would love to better understand your review and ensure that we are communicating properly with our customers as we have policies in place that explain our process. Please reach out at your earliest convenience so we can further discuss and come to some resolution.