TownePlace Suites by Marriott Austin North/Lakeline

Elevators were out of service and staff provided no physical assistance.

Staff member harassed guests and removed personal property from room door

Hotel failed to provide the requested room type and floor

Unauthorized credit card charges and unprofessional staff behavior.

Hotel management is consistently unavailable to assist with reservation issues.

Management is unresponsive and room has leaking sink and AC issues.

Staff denied late checkout and escalated conflict with guest

Staff refused to assist with room change and broken thermostat

Personal items were stolen from the hotel room by staff members.

Lack of air conditioning and poor staff service

hotel room infested with bugs in bed and on nightstands

Hotel room was unclean and shower fixtures were non-functional.

unexpected pet fees and poor room conditions including odors and noise

hotel room infested with cockroaches and unhelpful front desk staff

Room downgrade, poor cleanliness, and disruptive noise levels in the hotel.

Room had dirty carpets and caused insect bites on guests.

Hotel room contained mold, roaches, and faulty shower equipment.

Front desk staff exhibited consistently rude behavior toward guests.

Personal belongings were stolen from the hotel room by staff

hotel lacked hot water and staff provided poor customer service