TownePlace Suites by Marriott Austin Parmer/Tech Ridge

Lack of security cameras resulted in vehicle break-ins on hotel property.

The hotel rooms were dirty and the staff was unprofessional.

The hotel failed to return the customer's security deposit.

The hotel rooms on the first floor are infested with insects.

customer was double charged and has not received a refund

Front desk staff provided rude and condescending service during check-in.

The hotel room was unhygienic and lacked proper housekeeping services.

Unsanitary bedding, broken appliances, and safety concerns regarding unleashed dogs.

Room smelled of smoke and promotional points were not awarded.

Room temperature control issues, lukewarm water, and unexpected parking fees.

excessive pet fee charged despite service animal certification

The hotel rooms are run down and lack proper cleanliness standards.

Room was dirty with broken fixtures and excessive noise disturbances.

Staff errors, room issues, and poor breakfast quality reported.

Hotel failed to process checkout resulting in an incorrect extra charge.

The hotel room was uncleaned and the facility was poorly maintained.

Poor staff service, internet outage, and delayed, messy maintenance response.

Guests experienced significant delays in room availability upon check-in.

The hotel room was dirty and contained debris and a spider.

Staff member was rude and could not explain the billing charges.