TownePlace Suites by Marriott Humble Intercontinental Airport

The hotel room shower provided yellow discolored water.

Supervisor refused to email receipt and incorrectly threatened extra charges

Staff member denied reservation and exhibited discriminatory behavior toward guests.

Front desk staff failed to provide promised shuttle and room amenities.

The hotel does not provide an airport shuttle service.

breakfast food was not restocked for guests

Front desk staff and manager were unprofessional and rude.

Towels provided were dirty and contained hair or stains

The hotel room was not properly cleaned before guest arrival.