Track Club Fitness
🏋️ Fitness & Gyms · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The monthly membership price is considered too expensive by the reviewer.
Front desk staff ignored customer and provided poor service
Unauthorized contract enrollment and unfair collections practices
Broken equipment and poor facility cleanliness in the gym.
Gym requires in-person or mailed letter for membership cancellation
unauthorized billing after cancellation and poor facility maintenance
Business reply on Google
Nick! We appreciate the kind words and that you found your home. We take pride in the environment and culture we were able to build with our members! we are excited to finish our outside gym for you to enjoy. If there is anything we can do to make this gym better or equipment you want to see here, please let us know!
Staff banned a guest due to personal conflict with a trainer.
Gym refused trial offer and lacks advertised amenities and professional service.
unauthorized membership charges and poor customer service experience
Customer felt judged by other members and found membership pricing expensive.
Unauthorized recurring charges applied to customer account after contract expiration.
Gym refused cancellation and sent disputed charges to collections
The facility is unsuitable for professional training sessions.
Gym failed to process cancellation and sent incorrect charges to collections.
The business failed to respond to inquiries regarding a gym pass.
The gym facility is poorly maintained and unclean.
Poor facility maintenance, cleanliness issues, and high membership costs.
gym sent membership cancellation to debt collectors without proper notice
Gym website failed to display accurate construction status
Business reply on Google
Hey Brittany, Track Club is not under construction and the gym is fully operating. It may have been possible you have seen the expansion of the facility being worked on next door. Our gym is open 24/7 for members and operating hours for guest are 5am-9pm Monday-Friday and 8am-4pm weekends. We apologize for any inconvenience you experienced, If you would like to give us another chance, We would love to show you what our facility has to offer. Hopefully we can expect you soon! -Ownership
gym requires physical mail or in-person visit to cancel membership