Trailblazer Moving
🔧 Home Services · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
movers caused damage to furniture due to lack of professionalism
Business reply on Google
Hello R.H., we take each and every job incredibly serious and strive to ensure every movers is properly trained and equipped to provide the best service possible. We are sorry to hear that your experience was not up to your or our standards and expectations. Will you please reach out to our office to discuss the move and walk through a plan to remedy the situation.
Movers caused property damage and failed to fit items in truck.
Movers arrived late and abandoned the job prematurely.
Business reply on Google
Hello! We arrived within the arrival window of 830-930am per our contract. Unfortunately, the way your aunt treated the movers was rude, aggressive and belligerent. The senior care facility managers advised us to put your aunt's belongings back into the apartment due to the way she was acting and told her to find new movers. This was not an easy decision but, we took the care facility's advice.
movers failed to transport all items as contracted
Movers arrived two hours late causing a vulnerable person to wait.
Business reply on Google
Shelley, we apologize for the delay and the distress caused to your mother. We take this seriously and have addressed the issue. Please contact us at 210-920-7938 to discuss further. Thank you for your feedback.
The moving company failed to show up for a scheduled appointment.
Business reply on Google
Hi David. I talked with Micah and he assured me he stopped by however, we did have the wrong number and that is why he was unable to reach you. It is my understanding he has now received the correct phone number and reached out to you to apologize.
Movers failed to wrap furniture, caused damage, and lost items.
movers damaged items due to poor packing
Company driver engaged in aggressive and dangerous driving behavior.
Business reply on Google
Saray, we take these types of comment very seriously. What time of day and what day was this? We have cameras on our trucks and will be able to figure out who the driver was and handle this internally. Please email us this information to [email protected] Additionally, Budget Movers has been in business for over 40 years. Customer service and quality work are the backbone of our business. As you can see by the other reviews, this situation is inconsistent with our standards. I'm sorry you had this interaction and we will figure out who the driver was to make corrections. One star reviews based on our driver and not the quality of our moving is unfortunate and impacts a small business severely. I would like to have a more personal conversation tomorrow. My name is Micah and I'm the Director of Operations. 210-491-9456. Thank you.
Movers damaged property and staff were unprofessional during the dispute.
Business reply on Google
The damage item was defective and improperly installed to begin with it was no one fault. We offered a token settlement which he refused.
President used unprofessional communication and pressure tactics regarding moving deadline
Business reply on Google
Ms. Guerrero, We apologize to hear about your experience with Chris. He’s been in the industry for more than 30 years and although his tone can be gruff – his intent is never to mislead or leave anyone with a bad experience. His estimates are always fair, our mission is to ensure that there are never any surprises with our moves – especially when it comes to price and quality. Knowing you were a member of one of the establishments we work with frequently, you were provided with a discounted rate and estimate based on the inventory provided during your initial conversation with Chris. When the moving crew arrived there were more items than originally provided on the estimate you were quoted for– which resulted in the cost of the move to increase due to more time being needed to complete your move. Aside from the miscommunication, we are so happy that your move went well and that our crew met your expectations. We pride ourselves on service – which makes your experience with our President one we sincerely apologize for.
The moving and storage estimate was considered excessively expensive.
Business reply on Google
Mr. Lambrecht, We never want to mislead anyone calling for an estimate. We would rather quote you for the most time and materials needed than to quote you low with a surprise cost at the end that wasn’t budgeted for. The $4,000 quote you were provided was done over the phone – without being onsite to see exact inventory. This estimate included full pack and move, including storage, of inventory that we typically see in a home of the size you described.
Staff failed to return calls and lacked professional communication.
The moving company canceled the appointment at the last minute.
Business reply on Google
Mr. Denekamp, We apologize for any inconvenience or misunderstanding that we may have caused in this matter. We looked into our records and schedule for the date of your move and do see that there was a cancellation - this only occurs when a customer cancels with us. Here at Budget Movers Inc. we never cancel on our customers. We may run behind our scheduled arrival time due to unforeseen circumstances, but we always inform our customers of any changes, and will always complete our moves on the date they were scheduled. Our customers will always be the only ones that have the option and power to cancel their move, as they should be. Once again, all of us here at Budget Movers Inc. apologize for any misunderstanding on our end.