Tre'Bella Nail & Spa
💅 Beauty & Spa · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Appointment booking system failed to recognize a confirmed service.
Business reply on Google
Thank you for your feedback. I understand your frustration, but I did send a confirmation 24 hours prior to your appointment, as outlined in our policy. Unfortunately, I did not receive a confirmation from you within the required time frame, which is necessary-especially during our busy season-to avoid last-minute no shows. Our records also show that you acknowledged and signed our cancellation policy but failed to confirm the appointment. I truly value all of our clients and pride myself on providing excellent Service. While I respect your opinion, I believe the one star review does not reflect the full context of the situation. We also do not “promise” service unless a client shows up and is seated. Even then an exchange of service for pay is a promise when both parties agree. I wish you the best.
Staff failed to offer alternative appointment times for a walk-in customer.
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience. At Tre’Bella Nail Spa, we operate by appointment to ensure each guest receives personalized attention and minimal wait time. While we do our best to accommodate walk-in, there are times when our schedule doesn’t allow it. We appreciate your input and will continue to work on delivering clear communication and warm service to everyone who visits. We hope to have the opportunity to serve you in the future with an appointment.
poor quality of nail shaping, polishing, and product application
Business reply on Google
Thank you. We appreciate your feedback.
Nail technician complained about performing requested creative nail designs.
Business reply on Google
Thank you for your feed back. We appreciate your business. We truly strive to satisfy every customer. I apologize if her humor came off as insulting. I wish you well in your nail journey.
Owner engaged in discriminatory rhetoric and hate speech toward clients.
Business reply on Google
Thank you for taking the time to give your review. I see you’ve been coming to Tre’Bella Nail Spa since 2020. It’s surprising that NOW you feel the owner has demonstrated rhetoric hate and you feel unsafe. I have done nothing but ensured all of the clients feel welcomed and like family. I created a space where we can be open and honest with each other and release the pressures of the day. However,everyone is entitled to their feelings. Be blessed and I wish you nothing but the best!
Staff member was impatient and rude during the appointment booking process.
Unfriendly staff and poor quality manicure and pedicure service.
Business reply on Google
Thank you for your review. We strive to give the best quality personable service. We will definitely take your review as an opportunity to improve our service.
Nail application failed after three days of normal use
Business reply on Google
Thank you for your review. We strive to give the best service and quality work possible. We also offered to correct any flaws that may have happened. Normally our product last two to three weeks on most services. However, I don’t understand why you’d give poor rating and state the quality was not up to par and still want to return. We have nothing but our reputation that keeps us in business. I wish you well on your journey in finding a nail salon that best suits your needs.
Gel polish was applied sloppily with incomplete coverage on the toenail.
Business reply on Google
Thank you for your review. We definitely strive for perfection. However, sometimes things do happen. I truly wish clients would bring it to the attention of the salon owner or tech instead of running to reviews to rectify any situation when they are not pleased with the service. Here at Tre’Bella Nail Spa, we believe in resolving customer issues or complaints immediately when they occur. I’m glad another black nail salon was able to get you right together. Many blessings to you and stay safe!
Business charged a cancellation fee despite a medical emergency.
Business reply on Google
Thank you for your review. Our policy is clear to customers. We hold these bookings especially for the client that book them. When you cancel last minute, we’re no longer able to book that spot with another client and we loose money. We do understand things happen that’s why we didn’t charge the cancellation fee as a courtesy. Since this review, you’ve visited us several times and love your service. We appreciate your business!
pedicure failed to remove ingrown skin from toenails
Business reply on Google
Thank you for your review. I apologize that you weren’t pleased with your service. We always strive to provide quality service and remedy any issues with clients. Please feel free to reach out to the owner for a solution.