Trendy Nail Bar
💅 Beauty & Spa · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician performed unrequested gel service without proper communication or consent.
Inconsistent service and failure to provide standard pedicure amenities
business was closed and locked past the scheduled appointment time
Staff failed to shape nails correctly and were rude to customer.
Business reply on Google
Hi Christina, We’re sorry to hear you were unhappy with your visit. We did not offer you the file; you decided on doing it yourself. Our nail techs did their best to shape your nails as requested, and the $5 fee reflects the cost of cut downs and reshaping your nails. We aim to do right by our clients and stand by the service provided in this case. Sincerely, Trendy Nail Bar
Incomplete manicure services and poor quality nail polish application.
Unsafe products used and poor quality nail service provided.
Business reply on Google
We're truly sorry to hear about your experience and would love the chance to make things right. Unfortunately, we couldn't locate your appointment under the name provided. If you could share the name and phone number used for the booking, we would be happy to reach out and work toward resolving this for you. We would like to assure you that we do not use MMA products and have just past our state board inspections in mid March. Thank you for giving us the opportunity to improve.
Customer waited fifty minutes past appointment time without receiving service.
The salon provides discriminatory service and poor quality nail applications.
Gel polish chipped after one week of wear.
Poor nail application caused breakage and painful nail filing.
Business reply on Google
Hey Allie! We do appreciate your feedback and we will like to provide some as well. We understand things happen and therefore we were more than willing to accommodate you by redoing them. You wanted an appointment for Saturday morning, but unfortunately we were already booked, so we decided on Monday. I was under the impression Monday was a good time to come in for you since we also do understand people have jobs and they may not be available until certain times. We take pride on our work and craft, so we are a little taken back by this review since we did come to a solution. Our policy states we do not give refunds unless you are dissatisfied with your service in which you were very satisfied with it. Thank you for your time x
Customer waited forty-five minutes for an appointment without receiving service.
Customer waited fifty minutes despite having a scheduled appointment.
Online booking system failed to coordinate staff availability for appointments.
The appointment started forty minutes late due to poor scheduling.
appointments started late and nail polish application was poor quality
Poor quality gel application and refusal to provide immediate repair.
Nails were shaped incorrectly and the technician rushed the service.
Poorly applied acrylic nails caused physical injury to the customer's skin.
Long wait time despite having a scheduled appointment
Staff behavior and discriminatory environment at the nail salon