Trendy Nails Bar

Business reply on Google

We’re sorry your experience did not meet expectations, and we sincerely apologize for the delay. We always try our best to stay on schedule, but detailed or complicated designs can sometimes take longer than expected. We would also like to clarify that “builder gel” is a broad term that can include different types of structured and hard gel systems. We offer high-quality builder gel services, although the application or products may differ from what you have received at other salons. We appreciate your feedback and are sorry this was not explained more clearly during your visit.

Business reply on Google

Hi, thank you for your feedback. I’m sorry it felt uncomfortable during your visit — I completely understand that no one wants to feel hot while getting a pedicure, especially in the summer. I do want to clarify that our AC was on the entire time. However, with the extreme heat outside and the door opening throughout the day, the salon may not have felt as cool as usual. We’ve already been paying attention to it and are working on making the space more comfortable for everyone. We appreciate you giving us a try, and I’m sorry this affected your experience.

Business reply on Google

We’re truly sorry for your experience and completely understand your frustration. You took the time to call ahead, drive to us, and wait, and we should have communicated more clearly instead of giving you an expectation we could not meet. The receptionist helping you was on her second day of training, but we take full responsibility for what happened. Being new is not an excuse for poor communication, and we are using this as a training moment to make sure our front desk gives honest wait times and better options when the salon is extremely busy. We sincerely apologize for wasting your time and for making you feel misled. That is not the experience we want anyone to have at Trendy Nail Bar. We appreciate your feedback and will do better.

Business reply on Google

We’re truly sorry to hear that you left feeling disappointed and unheard. That was never our intention. We understand that delays can be frustrating, especially when you’ve been a loyal client for years, and we appreciate you being flexible when we requested an adjustment to your appointment time. We’d like to clarify that we did communicate a scheduling delay ahead of time and did our best to accommodate by taking care of your polish change promptly and offering a discount for the inconvenience. However, we recognize that your experience still did not meet your expectations, and for that, we apologize. We also want every guest to feel respected, welcomed, and treated fairly at our salon. We take concerns regarding communication and customer experience very seriously. We value your feedback and would appreciate the opportunity to speak with you directly to better understand your concerns and work toward a resolution.

Business reply on Google

We’re sorry to hear you feel this way. We always strive to provide the best experience possible for every client and truly appreciate everyone who has supported our business over the years. Regarding nail durability, Gel-X and nail enhancements can vary depending on lifestyle, maintenance, and natural nail condition, but we have always done our best to address concerns when communicated to us. We also want to clarify that creating a welcoming environment for everyone is extremely important to us. We respect your decision and genuinely wish you the best moving forward.

Business reply on Google

Hi Tatiana, we appreciate your support and kind words about our salon and team. We’re truly sorry to hear you left feeling this way. We do want to clarify that Liz was not let go over a ‘boba drink’ or for ‘not fitting an aesthetic.’ Employment decisions are made based on overall professionalism, performance, and business standards, and out of respect for former employees, we won’t discuss private details publicly. We also want to sincerely apologize if anything said during your visit made you uncomfortable. We would never intentionally disrespect our clients, and creating a welcoming environment will always remain one of our top priorities. As for services, our team’s intention is never to pressure anyone, but simply to recommend options based on each client’s requests and nail goals. We genuinely appreciate your feedback and wish you the best moving forward.

Business reply on Google

Hi Aubreyann, we’re sorry you left feeling unhappy with your experience. We truly tried our best to accommodate you throughout the appointment. To ensure your comfort, Wendy carefully went through every step with you, repeatedly checked in for approval, and adjusted the service based on your feedback. We also used the same acrylic color that was done for you previously, and you even asked us to double check the color during the service to make sure it matched what you wanted. At the end of the acrylic service, you expressed satisfaction with the nails and allowed us to take photos of the finished set. Later during the polish change, you requested to completely switch to another design after significant time and work had already been completed. While we always try to be understanding, redesign requests after approval and completed work do involve additional time and service costs, which was politely explained to you. We also want to respectfully clarify that our decision to decline further service was not made lightly. Unfortunately, the interaction became disrespectful toward our staff, and we were informed that you intended to dispute the charge regardless of the completed service

Business reply on Google

Thank you for your honest feedback—we’re truly sorry your experience didn’t meet expectations. 🤍 What you described is not the level of quality we aim to provide, and we completely understand your disappointment. We take this very seriously and would really appreciate the chance to make it right. Please reach out to us so we can take a closer look and offer a fix or redo—your satisfaction means a lot to us. We also use feedback like yours to continue improving our team and services. We hope you’ll give us another opportunity to provide you with the experience you were expecting. 💅

Business reply on Google

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, as providing a relaxing and safe service is very important to us. We take concerns like this seriously and would really appreciate the opportunity to speak with you directly and learn more about what happened so we can properly look into it and make things right. Please feel free to contact the salon so we can discuss this further. Your feedback helps us improve, and we hope to have the chance to better serve you in the future.

Business reply on Google

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, as providing a relaxing and safe service is very important to us. We take concerns like this seriously and would really appreciate the opportunity to speak with you directly and learn more about what happened so we can properly look into it and make things right. Please feel free to contact the salon so we can discuss this further. Your feedback helps us improve, and we hope to have the chance to better serve you in the future.

Business reply on Google

Hi, We’re so sorry for the confusion and frustration during your recent visit. We completely understand how upsetting it must have felt. To clarify, Sue’s previous client needed a little extra time due to weak nails, which caused a slight delay. When we called, we were trying to give a heads-up, but it seems there was a misunderstanding about the timing. Our goal is always for every client to leave happy with healthy nails, and we’re truly sorry that this experience didn’t reflect that. We would love the opportunity to make it right. If you’re willing to give us another chance, we’d be happy to welcome you back with 15% off your service and ensure your appointment goes smoothly from start to finish. We hope to see you again and provide the experience you deserve. Updated: We are so sorry for the misunderstands, we said she running late here mean she’s running late on the appointment we never meant to be dishonest, we’ll take this as a lessons to communicate better, hope you understand since English is not our first language🙁 Thank you so much for reminding us. Again, we truly sorry for what happened and we hope that you could give us another chance to fix this!🌹

Business reply on Google

Thank you for sharing your feedback. After reviewing our appointment records, front desk log, and security cameras for today, we were unable to find any guest named Kaelynn who checked in or waited in our salon. We also did not see anyone waiting unacknowledged for 15 minutes, as our front desk staff was fully present and assisting guests throughout the day. Because of this, we believe this review may have been intended for a different salon. However, if there was any misunderstanding or an instance where someone felt overlooked without our awareness, we sincerely apologize, as that is never our intention. We greet every guest upon arrival and strive to provide a welcoming experience at all times. We appreciate the opportunity to clarify and invite you to contact us directly if you believe this review was meant for our salon. UPDATED: We double check the camera again and was you the guy who waited that day? Sorry we totally misunderstood that you were just waiting for your girl at the shop, one of the girl said hi you but you didn't hear so she thought you were waiting for someone else here, we apologize for your experience that day:/ Please give us 1 more chance, we'll give you 20

Business reply on Google

Thank you for sharing your feedback. We would like to clarify a few points regarding your visit. You arrived approximately 15 minutes before your scheduled appointment time. At that moment, the technician was finishing with another client, which can sometimes happen despite our best efforts to stay on schedule. We apologize if this caused any inconvenience. Regarding pricing, the fill-in service is $45, consistent with our website, and French chrome is an additional $15. Considering your nails were shorter, we also applied a small courtesy discount. This pricing is very reasonable, especially since many other salons charge $25 just for chrome or additional French tips separately. After your appointment, you posted about your nails chipping after 48 hours. We are unable to determine whether this was caused by the product itself or external factors, such as picking. When you tried to schedule another appointment with your technician agian, the request was declined due to prior interactions, as our staff experienced the communication as not very respectful. We stand by the quality of our services and products, and we always aim to provide fair pricing while maintaining a respectful an

Business reply on Google

Hi Angela We are truly sorry to hear that you felt uncomfortable during your visit. We always aim to provide every guest with a positive experience, which is why this review is disappointing to us—especially because we genuinely tried our best to take care of you. We would like to clarify a few things for accuracy: • You were referred to us by one of our loyal clients, so we made every effort to ensure you were well taken care of. Our technician spent over two hours on your Gel-X set to make sure everything was perfect, and at no point did we try to rush you. • Regarding prices: – Our Gel-X set is listed at $65 on our website. We understand there may have been a miscommunication, so we offered to adjust the price to $55 as a courtesy. – You were informed that designs are $5 for two fingers, but your daughter requested designs on four fingers, which totals $10. • For your pedicure: You asked us to remove an ingrown nail. Because the area looked bruised and sensitive—and because removing ingrown nails is not legally permitted for nail salons in the state of Florida—we could not safely or legally perform that service. You then declined to continue with the pedicure. • Even though we c

Business reply on Google

We’re very sorry to hear about your experience and truly appreciate your honest feedback. This is not the standard we strive for, and we apologize that your French tip wasn’t done as requested and that the service didn’t meet your expectations. We’d love the opportunity to make this right—please reach out to us directly so we can address the issue and ensure you leave happy next time. Your satisfaction is very important to us.