Tri Organic Spa

Business reply on Google

Thank you for your feedback Marco. We sincerely apologize if your visit wasn’t as relaxing as you expected. We want to clarify that many phone calls you may have heard were work related, such as assisting customers with appointments or speaking with customer service. We do not take personal calls while performing services. We truly value your feedback back and will continue working to provide the most peaceful and relaxing experience possible. We hope you’ll give us another opportunity to serve you.

Business reply on Google

Hi Laura, thank you for taking the time to share your feedback. We are truly sorry to hear that you were disappointed with your experience. This is not the level of service we strive to provide. We take your comments seriously, including your concerns about your builder gel service, pedicure, and your impression that our staff was rude. We have already spoken with our nail technicians regarding your visit. They shared that they took their time with your service and recommended adding extensions because your natural nails were very short and you wanted a look similar to your friend's nails, who recommended our salon. We explained that builder gel on very short natural nails may not achieve the same appearance, but we respected your decision to proceed with builder gel on your natural nails. At the end of your appointment, you told us you were happy with both your builder gel and pedicure and even mentioned that you would be coming back. For that reason, we were surprised to read your review. We are especially concerned by your comment that our staff was rude. We strive to treat every client with kindness and respect. If there was something specific that made you feel this way, we wo

Business reply on Google

Thank you for taking the time to share your feedback. We’re genuinely sorry that you left feeling this way, as that was never our intention. We would like to provide some context, as this situation occurred nearly a year ago. During your visits, you consistently requested the same nail technician. Your appointments often lasted 2.5–3 hours due to the level of detail and changes made during the service, while the total service price was approximately $65 with a $5 tip. After several appointments, I privately reached out to ask if, for future visits, you would consider tipping closer to the industry standard to better reflect the technician’s time and effort. This was not because you didn’t leave a tip, but because of the significant amount of time dedicated to your appointments. In all my years of business, this is the only time I have ever reached out to a client regarding gratuity. We also made every effort to accommodate you, even on multiple occasions when you arrived significantly late for your appointments. Rather than turning you away, we adjusted our schedule and still completed your services because we valued you as a client. After our conversation about gratuity, it became

Business reply on Google

You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.

Business reply on Google

Hi Kayla, Thank you for taking the time to share your experience. We truly sorry to hear that your visit left you feeling uncomfortable and disappointed, that is never the experience we want for any of our customers. Your feedback regarding nail preparation and how you felt during your appointment is taken very seriously. Client comfort, safety, and respectful service are extremely important to us, and we would like the opportunity to look into this further to ensure proper training and prevent this from happening again. Because this was from about 6 month ago, we kindly ask if you could please reach out to us directly and let us know which technician provided your services and the date of your visit, so we can review our records and address this opportunity. We truly appreciate your feedback and would welcome the chance to speak with you personally. Please feel free to contact us [email protected] so we can better understand and assist you. Thank you again for bringing this to our attention. Trí Organic Spa team

Business reply on Google

Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you. I also reached out to you but not sure if I got the right number! Our is email is [email protected] or text us at (206) 329-1614. I am so so sorry again. Promise I will make it right.

Business reply on Google

Hello Tanya! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. I can be reached at [email protected] or call us at (206) 329-1614 to get this problem fix. I hope to hear back from you Tanya, and again I’m so sorry!

Business reply on Google

Hello Noa! Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Can you please email me at [email protected] to get this problem fix. Thank you and so sorry again Noa! I hope to hear back from you.

Business reply on Google

Hello! Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.