๐๏ธ Fitness & Gyms ยท Seattle
total experiences
replied on google
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Poor facility amenities, hostile staff, and abrupt membership cancellation.
Instructor was condescending and touched the customer without asking for permission.
The website interface is unresponsive and requires frequent page refreshes.
Business reply on Google
Hi Blake, Your review is the first we've heard of your experience with this issue. The best way to reach us is through contacting us directly, as technical issues with our website can be quickly and easily resolved. Also, this is not a known issue with the UX, as the website is successfully working for us and for others. Please reach out to me at [email protected] and I will be happy to assist you! Kindly, Kate Studio Director
The cardio dance class space was too cramped and poorly equipped.
Business reply on Google
Thanks for your honest review, Shani. We appreciate your feedback and are sorry you had a poor experience with the Cardio Dance class. We agree that the gym is now best suited for strength training and cardio conditioning, and we actually no longer offer the Cardio Dance class for some of the reasons you listed. We hope you will consider coming back to try a different class with us soon! Best, Kate
Instructor provided poor guidance and unsafe resistance levels causing physical injury.
Business reply on Google
Hi L D, Thank you for your feedback. We are very sorry to hear about your experience in our studio. We, above all, prioritize members' safety and strive to provide individualized coaching on proper form and optimal weight/springload for each movement in our workouts. We continually train our staff on coaching principles and delivering safe, effective, strength workouts on the reformer. Your comments are helpful. Kindly, Kate TRIBE Studio Director
Class cancelled due to instructor lateness resulting in lost points
Poor instruction, equipment issues, and safety concerns during fitness class.