Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank closed the business checking account without prior notice.
Business reply on Google
Hi Jonathan, Thank you for sharing your experience with us. We're sorry to hear about the unexpected closure of your business checking account. We understand how important it is to have reliable access to your banking services, and we apologize for any inconvenience this may have caused. Please feel free to reach out to us privately with any additional feedback through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for bringing this to our attention. Sincerely, Truist Social Care Team
Staff provided incorrect account setup information causing returned direct deposits.
Business reply on Google
Hello Catherine Liu, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your account setup process. It is concerning to hear about the incorrect information provided and the impact it had on your direct deposit checks. At Truist, we strive to offer reliable and helpful service, and it is clear we fell short in this instance. Please know that your experience is not reflective of the standards we aim to uphold. We would appreciate the opportunity to address your concerns directly and work towards a resolution. We would like the opportunity to look further into this. Can you please contact us privately via one of our social media channels: Facebook at facebook.com/truist DM on X @Truist x.com/Truist Instagram @Truist at instagram.com/Truist When messaging, please kindly provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, Truist Social Care Team
Bank closed account and withheld funds without providing access to money.
Bank closed customer account without providing justification
The bank teller provided poor customer service during the interaction.
Employee displays unprofessional and biased customer service behavior.
Staff member was rude and refused to assist with loan questions.
bank processes are inefficient and require multiple follow-up calls
Staff member was rude and unprofessional toward a small business customer.