Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The bank failed to follow through on promised actions causing issues.
Business reply on Google
Hi Michelle, Thank you for sharing your experience with us. We're sorry to hear about the stress and issues you've encountered. We strive to provide reliable service, and it's concerning to learn that we've fallen short of your expectations. Please reach out to us privately with any additional feedback through any of our social media channels: We would like the opportunity to look further into this. If you're open to this, please send us an email at [email protected] with additional details, your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. We appreciate your feedback and hope to address your concerns. Sincerely, Truist Social Care Team
Bank representative refused to assist customer during lunch break
Credit card payment machine at the branch is non-functional
Customer alleges racial profiling by staff member during check cashing process.
Inaccurate information provided regarding check deposit availability and poor customer…
Bank representative used unprofessional and offensive language toward a customer.
Bank staff provided incorrect information and refused to take responsibility.
The bank branch has excessively long wait times.
Bank returned IRS check preventing access to funds for Christmas.
Excessive wait times at the bank drive-thru
Limited branch access and drive-thru only banking services.
The bank charges excessive overdraft and call center fees.
Customer reports missing one thousand dollars after a bank withdrawal.
Banker was rude and unhelpful during a phone inquiry.
Bank staff are slow and provide unhelpful information regarding fraud claims.