Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer lost twelve thousand dollars due to bank branch issues
Business reply on Google
Hi Jack, Thank you for sharing your experience with us. We take your feedback seriously and would like to understand more about what happened. If you're open to it, we would like the opportunity to look further into this. Can you please contact us privately directly at [email protected]. Please provide your full name, zip code, and phone number. Additionally, please provide your Google screen name or include a screenshot of your Google review when contacting us. - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist We appreciate you bringing this to our attention and look forward to hearing from you, Truist Social Care Team
Long wait times and rude, dismissive staff members.
Business reply on Google
Hi Kristina, Thank you for sharing your experience with us. We strive to provide excellent service and your feedback is important to us. Please reach out to us privately with any additional details through our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. We appreciate your input and are committed to improving our services. Sincerely, Truist Social Care Team
Bank refused to refund money lost to an Amazon scam
Business reply on Google
Hi Shantell, Thank you for sharing your experience with us. We're saddened to hear about the issues you've encountered and understand how frustrating this situation must be. At Truist, we take fraud concerns seriously and strive to protect our clients' interests. We would like to look into this matter further and see how we can assist you. If you're open to it, we would like the opportunity to look further into this. Can you please contact us directly at [email protected]. Please provide your full name, zip code, and phone number. Additionally, please provide your Google screen name or include a screenshot of your Google review when contacting us. We appreciate you bringing this to our attention and look forward to hearing from you. Sincerely, Truist Social Care Team
Long wait times and unprofessional staff behavior at the branch.
Staff were rude and failed to acknowledge or assist the customer.
Staff refused to consult a manager regarding business check verification.
ATM failed to deposit cash into the customer account
Bank employee displayed a poor attitude while assisting a customer.
Customer waited thirty minutes for notary service without staff communication.
Staff spoke to customer in a demeaning manner in public lobby.
excessive requirements for an elderly customer to deposit rent payments
The bank branch has excessively long wait times for customers.
Branch doors are locked and customer service wait times are excessive.
excessive wait times at drive-through and on phone support
Excessive wait times at the bank drive-through.
Bank closed account and refused to cash stimulus check
Bank branch is unexpectedly closed during business hours
The bank has excessively long wait times.
The branch manager was rude and disrespectful to the customer.
Bank card rejected and excessive ATM fees charged