Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to assist customer due to being short staffed.
Business reply on Google
Hi Mollie, Thank you for sharing your experience with us. We're sorry to hear about your recent visit. We understand how important it is to address your banking needs promptly, and we apologize for any inconvenience caused. We appreciate your feedback and would like to learn more about your experience. Please reach out to us privately through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for bringing this to our attention. Sincerely, Truist Social Care Team
Teller provided an inactive debit card and failed to activate it.
customer service phone system prevents access to live representatives
Bank teller provided rude service and failed to process a transaction.
Bank failed to pay bonus and could not print checks
Bank branch has limited hours and poor customer service
Bank staff unavailable to process a large cash withdrawal.
Long wait times and discriminatory service between different client groups.
Staff provided poor customer service and appeared unprofessional.
Excessive wait times for lobby and drive-through services.
Branch lacks large bills and has slow service
Branch manager provided poor service and exhibited discriminatory behavior.
Bank branches are closed during hurricane season preventing bill payments.
Unprofessional staff behavior and failure to apply promotional cash bonus offer.
bank failed to correct deposit errors due to staffing shortages