Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Teller displayed unprofessional behavior and poor customer service during a transaction.
Business reply on Google
Hi Ms. Deville, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience during your recent visit to our branch. At Truist, we’re committed to treating everyone with respect. Any incidents that are reported to us are fully reviewed and investigated. We understand the importance of clear communication and ensuring that our clients feel valued and respected. Please reach out to us privately with any additional feedback through any of our social media channels: - Facebook at facebook.com/Truist - DM on X @Truist x.com/Truist - Instagram @Truist at instagram.com/Truist When messaging, please provide your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for sharing your experience with us. Sincerely, Truist Social Care Team
Branch manager refused to open account and acted unprofessionally
Bank tellers were unavailable and unhelpful during multiple visits.
Understaffed branch results in long wait times for teller services.
Long wait times and limited teller availability at the bank branch.
Bank failed to apply mortgage payment causing account default
Bank staff are incompetent and unable to perform basic tasks.
The branch has slow service and lacks on-site management for approvals.
The bank branch has insufficient staffing leading to long wait times.
Excessive wait times and poor customer service at the bank branch.
ATM availability is insufficient causing excessive out of network fees