Truist

Business reply on Google

Hello Amber, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning it can be when you're unable to access your funds and feel your concerns were not handled professionally. For security and fraud prevention purposes, there are times when additional verification may be required before certain transactions can be completed. However, we recognize the importance of providing clear communication and respectful service throughout that process. We would like the opportunity to look further into this. If you're open to this, please email us at [email protected] with additional details, your full name, zip code, phone number, and your Google screen name or a screenshot of your Google review. Thank you for sharing your experience with us. Sincerely, Truist Social Care Team