Truliant Federal Credit Union Charlotte
💳 Finance & Insurance · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Lack of communication and coordination between staff members
Business reply on Google
Michael, thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to understand more about what happened. Please rplease email us at [email protected] to further discuss this issue. - MS & the Truliant team
Customer unable to reach a human representative by phone.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand the importance of being able to reach a representative easily. We apologize for not meeting your expectations this time. Your review will be shared with our branch manager. - MS & the Truliant team
Staff refused walk-in service despite prior confirmation and alleged discrimination.
Business reply on Google
Sam, thank you for your feedback. We apologize for not meeting your expectations this time. Your opinion matters. This review is being sent to the branch manager for further review. - MS & the Truliant team
Bank mailed a check despite instructions, resulting in lost funds.
Business reply on Google
Laboo, we’re sorry to hear about this situation. We understand that your banking needs are of the utmost importance and that you have placed your trust in Truliant. We appreciate your feedback and would like to learn more, please email us at [email protected]. - MS & the Truliant team
Loan application processing took nearly three months to complete
Business reply on Google
Geraldine, we’re sorry to hear about this situation. We understand that your banking needs are of the utmost importance and that you have placed your trust in Truliant. We appreciate your feedback and would like to learn more, please email us at [email protected]. - MS & the Truliant team
Teller failed to properly process a cash deposit.
Business reply on Google
Hi Sharryn, thank you for taking the time to provide your feedback. We apologize that our member service did not exceed your expectations. Please email us at [email protected] if you’d like to discuss further. - MS & the Truliant team
The ATM frequently fails to accept cash deposits.
ATM failed to dispense cash and staff provided inadequate assistance
Business reply on Google
Tasha, we’re sorry to hear about this situation. We understand that your banking needs are of the utmost importance and that you have placed your trust in Truliant. We appreciate your feedback and would like to learn more, please email us at [email protected]. - MS & the Truliant team
The branch requires appointments and has limited operating hours.
Business reply on Google
Hello Tevon, we appreciate your feedback and your review will be shared with the branch manager. In addition to branch visits, you may also call (800) 822 0382 for your banking needs during our business hours. -MS & the Truliant team
Bank refused to process refund for breached contract services
Business reply on Google
Hello Ms. Durant, thank you for taking the time to provide your feedback. We’d like to help. Please email us at [email protected]. -MS & the Truliant team
Customer alleges physical assault and confrontation by bank staff members
Long wait times and poor customer service from specific bank staff.
Staff member refused to open an account and ignored customer duties.
Difficulty reaching customer support and using online banking services.
Bank rescinded loan offer after requesting redundant documentation.
Business reply on Google
Hi Elizabeth, thank you for reaching out. I apologize for any frustration with this issue and hope we can still help. If we can still help, can we reach out during normal business hours? If that's okay, can you send a good time of day to call and a good daytime phone to [email protected] and we'll have a member of our assist team give you a call. I apologize again. ^HC
Teller refused to cash check due to inconsistent branch protocol
Business reply on Google
Hi Adanna - thank you for your review. First, I apologize for this experience. We never want to disappoint our members. If we can still help, can you send me a private message or email me at [email protected] with a good daytime phone number and time to call and we'll have one of our assist team members reach out? Again, I apologize for this experience and hope we can still help. ^HC
Excessive wait times for teller service at the branch.
Long wait times due to insufficient staffing at the branch.