Turo Chicago Rental Cars

Vehicle had mechanical issues and was returned dirty without full refund

Company charged partial fees after canceling reservation without explanation.

Host and platform charging fraudulent damage and excessive battery recharge fees.

Platform unfairly charges users for damages and lacks adequate dispute resolution

Reservation canceled without notice and refund denied for service failure

Host charged an unauthorized smoking fee for bug repellent incense.

The company and hosts charge unexpected hidden fees.

Reservation cancelled by company during customer travel

Host can cancel confirmed rental reservations without guarantee of vehicle availability

Company fails to investigate fraudulent damage claims made by hosts

Host used customer photo to falsely claim damage and charge fees

Company charged a cancellation fee for a reservation that was cancelled

The Turo app charges excessive fees making rentals not worth it.