TWA Hotel

Hotel lacks basic room amenities and has inefficient check-in processes.

hotel rooms are dirty and poorly maintained with excessive additional fees

Hotel lacks basic amenities and has poor room maintenance and accessibility

Hotel increased room rates significantly during flight cancellations.

Staff discriminated against guests with disabilities and harassed their cab drivers.

Poor signage and inflexible staff caused a negative pool experience.

Faulty curtains and unresolved fire alarm caused sleep disruption and late checkout

front desk staff were uninterested and unhelpful to guests

Hotel refused to provide a full refund for a cancelled stay.

website booking glitch resulted in lost reservation and double charges

hotel overbooked rooms after payment and provided poor refund service

Unauthorized reservation made using customer payment information without consent

Hotel staff caused reservation errors and repeated unauthorized credit card charges.

Inconsistent pool access policies and poor communication from hotel staff.

The hotel room lacks basic amenities and functional equipment.

Poor service, lack of amenities, and overpriced food and drinks.

Rude valet, unhelpful staff, poor food quality, and slow car retrieval.

Parking keys were misplaced and management failed to address the complaint.

Loud HVAC system and presence of fleas in the room.

Lack of amenities, poor signage, and insufficient staff assistance.